Customer Service Supervisor (Logistics, Forwarder)

- Set up standard operating procedures (SOP) for new customers.
- Handle customs clearance procedures (HS code, customs policy, C/O) and trucking arrangements.
- Oversee customs liquidation and final settlement reports for EPE, processing, and manufacturing enterprises.
- Advise customers on shipment progress and import-export documentation for air and ocean freight.
- Coordinate effectively with internal teams and external partners (customs, forwarders, carriers, trucking companies) to ensure seamless service and risk mitigation.
- Report operational issues or irregularities to the Korean Manager and Board of Directors (BOD).
- Further details will be discussed during the interview.
Yêu cầu công việc
- At least 2–3 years of experience in freight forwarding, shipping operations, or customs brokerage.
- Prior experience in foreign/multinational logistics companies is a plus.
- Strong analytical, problem-solving, and project management skills.
- Excellent time management and multi-tasking capabilities.
- Strong customer-service attitude and results-driven mindset.
- Good communication and interpersonal skills.
- Fluent in Vietnamese and proficient in both spoken and written English.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
Quyền lợi được hưởng
- 13th-month bonus, bonuses on holidays, Tet ... depending on the actual situation of the Company. Enjoy full benefits according to the Labor Law (Social Insurance, Health Insurance, Unemployment Insurance).
- Work in a dynamic, fun, friendly environment.
- Work location in Hanoi (Handico Building, Pham Hung, Tu Liem ward, Hanoi city).
- Work at the office from Monday ~ Friday, working online on Saturday.