Customer Service Staff

Receive and handle inbound customer inquiries regarding the company's solar energy products and services.

Make outbound calls to:

• Introduce and consult customers on products and services.
• Identify customer needs and potential business opportunities.
• Build and maintain relationships with prospective and existing customers.

Manage daily showroom operations and welcome visiting customers.

Maintain and update the customer database accurately and promptly.

Coordinate with the Sales team to qualify leads and convert them into sales opportunities.

Provide first-level support by responding to customer inquiries and handling initial complaints.

Prepare and submit weekly and monthly performance reports to the direct supervisor.

Perform other tasks as assigned by the manager.

Yêu cầu ứng viên

Experience: 1–2 years of relevant experience. Fresh graduates who are awaiting their official graduation certificate are welcome to apply.

Education: Bachelor's degree in Economics, Engineering, Business Administration, or other related fields. Candidates majoring in Electrical Engineering, Renewable Energy, or similar disciplines are preferred.

Age: 22–35 years old.

Communication Skills: Clear, pleasant speaking voice with excellent communication and persuasive skills.

Customer Orientation: Strong customer service mindset, proactive attitude, and willingness to learn.

Career Development: Candidates interested in developing a career in Sales or Business Development are highly preferred.

Computer Skills: Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).

Language: Good English communication skills or a TOEIC score of 800 or above.

Quyền lợi được hưởng

Competitive Compensation: Attractive base salary plus project-based commission under the company's incentive scheme.

Allowances: Lunch, mobile phone, and business travel allowances.

Performance Rewards: Holiday and Tet bonuses in accordance with the company's compensation policy.

Professional Training: Comprehensive training in B2B sales, negotiation, communication skills, and solar energy products and solutions.

Employee Engagement: Annual company trips, team-building activities, and internal engagement programs.

Work Equipment: Company laptop and SIM card provided for work purposes.

Comprehensive Benefits: Full statutory insurance (Social Insurance, Health Insurance, and Unemployment Insurance) and other benefits in accordance with Vietnamese Labor Law and company policies.

Work Environment: Professional, collaborative workplace with complimentary tea and coffee available throughout the day (24/7 Tea Break).