Commercial Operation Executive (Supply Chain)

Forecast & Demand Management (Key Accounts)

• Receive customer forecasts via EDI/email and standardize data according to internal formats.
• Update forecasts into the ERP system and monitor demand fluctuations.
• Collaborate with the Demand & Supply Planning team to:
  • Confirm supply capability (ATP/CTP).
  • Adjust plans in line with actual demand.

Order Management

• Create and manage Sales Orders and Purchase Orders (if required).
• Validate commercial terms including lead time, Incoterms, and payment terms.
• Ensure accuracy and completeness of all orders in the system.

Supply Chain Coordination

• Act as the key liaison among cross-functional teams: Sales, Procurement, Logistics, and Warehouse.
• Monitor the end-to-end order fulfillment process from order placement to delivery.
• Ensure operational continuity, accuracy, and on-time execution.

Import – Export & Delivery Tracking

• Coordinate with the Logistics team for shipment booking, customs clearance, and delivery execution.
• Track and provide timely updates on order status to customers.
• Ensure on-time and compliant delivery performance.

Exception Handling

• Manage issues such as stock shortages, delivery delays, and plan changes.
• Propose and implement solutions (e.g., split delivery, alternative products, rescheduling).
• Proactively communicate and coordinate with stakeholders to minimize impact.

Documentation Control & Finance Handover

• Review and ensure accuracy of documents: Invoice, Packing List, COA/MSDS (if applicable).
• Ensure data consistency across delivery, invoicing, and payment processes.
• Coordinate with Finance/Accounting teams for reconciliation and payment follow-up.

Yêu cầu ứng viên

• 2 years of experience in Sales Operations, Logistics, or B2B Customer Service roles.
• Bachelor’s degree in Foreign Trade, Logistics, Business Administration, Supply Chain, or related fields.
• Good understanding of Incoterms and import-export procedures.
• Proficient in Excel (data tracking, logical processing) and experienced with ERP systems.
• Strong coordination and cross-functional collaboration skills.
• Good command of English (both written and spoken).
• Proactive and highly responsible.
• Able to work under pressure and handle unexpected situations.
• Detail-oriented with strong logical thinking.
• Good communication and task management skills.

Quyền lợi được hưởng

• Competitive compensation: Attractive salary, 6-month performance evaluation, clear career advancement opportunities; 13th-month salary, holiday & performance-based bonuses (based on company results and individual achievements).
• Full insurance coverage: Social, Health & Unemployment Insurance in accordance with labor law (contribution based on 70% of total salary).
• Career development & learning: Exposure to senior leaders and industry networks; opportunities to participate in digital transformation and ERP projects; continuous training and skill development programs. 
• Positive culture: Young, dynamic, professional working environment with supportive managers and Board of Directors.
• Company activities: Annual company trips, team building, volunteering programs, internal events and Year-End Party.