Claims Administrator (Chinese Speaking)

Essential Job Functions:

Deliver excellent customer service through high-quality and efficient handling of policyholders’ claims.

Understand clients’ needs, eligibility, and coverage, and provide appropriate assistance services accordingly.

Manage cases proactively using internal systems and by communicating effectively with all relevant departments.

Formulate, influence, interpret, and implement policies related to strategic claim resolution.

Make prompt and timely decisions regarding policy coverage and settlement costs.

Gather necessary information to perform accurate redress calculations.

Achieve established targets while adhering to required quality standards.

Yêu cầu công việc

A university degree in a medical discipline is a strong advantage.

Minimum of 2 years’ experience in claims processing or health insurance or medical.

Excellent command of Mandarin and English language

Strong ability to analyze and interpret medical information, product features, and research data, and to synthesize findings effectively.

Ability to adapt and work effectively in a multicultural environment.

Strong written communication skills, with the ability to write clearly and appropriately for different audiences and situations.

Flexible, adaptable, and capable of multitasking.

Proficient in computer use, including Microsoft Office applications, the Internet, and email.

Quyền lợi

• Thưởng: 1 month
• Chăm sóc sức khoẻ: Health Insurance
• Khác: Hybrid position : 2 days WFH per week