CV WorkCV Work
Lọc
Tỉnh / thành
Ngành nghề
Mức lương
Hôm nayĐã có 175 trường công bố điểm chuẩn 2026Xem →

Business Analyst Customer Care Center

⏳ Tin này đã hết hạn nhận hồ sơ (hạn nộp: 01/07/2026). Công ty có thể đã tuyển xong. Bạn vẫn đọc được mô tả bên dưới để tham khảo yêu cầu và mức lương của vị trí này.

~18 triệu (dự kiến)📍 Hồ Chí MinhXem việc đang tuyển tại công ty →

Mô tả công việc

Top 3 Reasons To Join Us Competitive salary, bonus, review salary/year Participate in full government-regulated insurance A professional working environment The Job
  • Analyze customer care operational data (CRM, tickets, surveys, campaigns) to identify bottlenecks, root causes, and improvement opportunities.
  • Contribute to customer care digitalization initiatives, including CRM enhancement, workflow automation, and AI-based solutions (e.g. chatbot, AI agent).
  • Execute and continuously optimize multi-channel customer care operations (Hotline, Email, Chat, App) in compliance with SLAs and service quality standards.
  • Work with project managers, web developers, and data teams to translate business needs into clear requirements.
  • Prepare reports, proposals, and presentation materials to support projects and requests from direct managers and/or senior management.
  • Perform other tasks as assigned by the direct manager.
Your Skills and Experience
  • Bachelor’s degree in Information Technology, or related fields.
  • At least 3 years of experience in Business Analyst or other related roles.
  • Proficiency in data analysis tools (e.g. Excel, SQL, Python) and familiarity with visualization tools (e.g., Power BI).
  • Good English proficiency for business communication, reporting, and project participation.
  • Knowledge or hands-on experience with customer care technologies such as CRM systems, workflow automation tools (e.g. n8n), and AI-based solutions (chatbot, AI agent, LLM) is preferred.
  • Experience participating in automation or digital transformation projects related to customer service is preferred.
  • Strong logical thinking and data analysis skills; ability to interpret data and translate insights into actionable solutions.
  • Good communication and problem-solving skills, with the ability to collaborate effectively across functions.
Why You'll Love Working Here
  • Competitive salary based on capabilities.
    Salary review 1–2 times per year.
  • Lunch allowance, parking allowance, phone allowance, and other types of allowances, depending on job position.
  • Annual health check-ups, 24/24 accident insurance (health insurance), and social insurance with 100% of the salary package. Private health insurance is provided by PJICO.
  • Opportunities to participate in professional and career skill training programs organized by the company.
  • Financial support for attending external training programs.
  • Participation in sports, entertainment, and travel activities such as team connection events, birthday celebrations, team-building, holiday gifts, etc., to promote health and strengthen employee engagement.
  • KPI bonus based on work results.
  • Leave policy:
    12 days/year for staff-level positions.
    15 days/year for managerial positions.

Nhà tuyển dụng

Phu Hung Securities (PHS) · 📍 Hồ Chí Minh

Việc khác tại Phu Hung Securities (PHS)

Business Analyst Customer Care Center~18 triệu (dự kiến) · 📍 Hồ Chí Minh
Xem việc đang tuyển tại công ty →