Assistant Cage Manager (E-gaming/ Hospitality Industry)

OVERVIEW OF POSITION

The Assistant Cage Manager supports the Finance & Accounting Manager in overseeing daily Cage operations, ensuring accuracy, compliance, operational efficiency, and high standards of customer service.

KEY RESPONSIBILITIES

1. Daily Operations Management & Supervision

• Conduct routine and random operational checks.

• Monitor cash control, fund balances, and shift handovers.

• Resolve operational issues and ensure compliance with procedures.

• Identify and implement process improvements.

2. Customer Service & Communication

• Supervise customer service standards at the Cage.

• Support customer inquiries and resolve service issues.

• Manage customer feedback and maintain service quality.

3. SOP & Policy Management

• Review, update, and implement Cage SOPs and policies.

• Ensure compliance with legal, regulatory, and internal requirements.

• Monitor SOP adherence and communicate regulatory updates.

4. Personnel Management & Training

• Plan staff schedules and ensure adequate shift coverage.

• Coordinate recruitment, onboarding, and operational training.

• Evaluate staff performance and support employee development.

• Monitor discipline, teamwork, and compliance with AML and internal policies.

5. Reporting & Coordination

• Monitor and report high-value or unusual transactions.

• Handle incident reporting and support audit requirements.

• Coordinate with internal departments to ensure operational compliance.

• Prepare management reports and perform other duties as assigned.

Yêu cầu công việc

• Bachelor’s degree or higher in Accounting, Finance, Banking, or a related field.

• Minimum 5 years of experience in Cage operations within the E-gaming or casino industry, including at least 2 years in a supervisory role.

• Solid knowledge of Cage operations, internal control procedures, and relevant legal and regulatory policies.

• Proficient in POS and Cage management systems, Microsoft Office, and other relevant tools.

• Good command of English (both written and verbal).

Quyền lợi

• Thưởng: 13th month +++ Tips Incentives Bonus Staff-party Outing trip
• Chăm sóc sức khoẻ: Health care insurance Accident insurance 24/7 Annual health-check
• Khác: Meal allowances Parking free Engagement activities