Account Manager (E-Commerce SaaS)

• Manage and grow a portfolio of mid-market / VIP merchants, maintaining long-term relationships and ensuring effective product adoption.
• Proactively conduct regular check-ins to understand customer needs, expansion plans, pain points, and growth opportunities.
• Provide tailored solutions based on real use cases within the Shopify / eCommerce / SaaS ecosystem.
• Deliver product demos, guide onboarding, and support customers in optimizing product usage.
• Identify and drive upsell and cross-sell opportunities within the product ecosystem (Blockify, Synctrack).
• Manage the sales pipeline in CRM, track activities, and report weekly revenue forecasts.
• Collaborate with Product and Support teams to handle advanced customer requests.
• Support win-back initiatives for churned customers or accounts showing declining usage.
• Collect customer insights and feedback to contribute to product improvements.
• Work closely with Marketing to develop case studies from successful customer stories.

Yêu cầu ứng viên

Must have:

• At least 1.5 years of experience in roles such as Account Manager, Customer Success, B2B Sales, Business Development, or equivalent.
• Experience working directly with business clients / brands.
• Experience in upselling, cross-selling, or managing revenue-generating accounts is a strong advantage.
• Strong English communication skills.
• Knowledge:
  • Basic understanding of the Shopify / eCommerce / SaaS ecosystem.
  • Familiarity with key eCommerce metrics such as GMV, Conversion Rate, AOV.
  • Understanding of online customer behavior and business models (Dropshipping, POD, Brand).
• Skills:
  • Strong communication and relationship management skills.
  • Ability to perform solution selling (consultative approach, not just transactional sales).
  • Strong research and customer analysis skills.
  • Negotiation skills and ability to design incentives (commission structures, deal terms).
  • Ability to manage pipeline and effectively use CRM systems.
  • Strong discovery skills (asking the right questions to uncover needs).
• Mindset:
  • Growth mindset: Proactively seek opportunities to expand revenue within existing accounts.
  • Resilience: Comfortable handling rejection and following up strategically.
  • Relationship builder: Able to build long-term, trust-based relationships with customers.
  • Tech-savvy: Willing to learn the product deeply and confidently demo it to customers.
  • Proactive, responsible, and self-driven.

Nice to have:

• Experience in SaaS, Shopify Apps, eCommerce, agency, or tech startups.
• Strong understanding of eCommerce metrics and dashboards.
• Experience in managing multi-product upsell/cross-sell.
• Experience in affiliate marketing, online business, or working directly with merchants.
• Existing networks within agencies, influencers, or the e-commerce community.

Quyền lợi được hưởng

• Compensation: Base salary (negotiable based on experience) + KPI-based bonus;
• Working from Monday - Friday, 8 AM - 5 PM, no OT;
• Flexible working policy: 01 remote working day per quarter;
• Performance bonus, public holidays bonus (30/4, 1/5, 2/9, 1/1); bonus for Excellent Employee and Excellent Team;
• Comprehensive insurance package including social, health, unemployment, and Bao Viet care insurance;
• Work performance review;
• 01 hour paid leave per day for women having children under 12 months;
• Annual health check;
• Annual Leave, Birthday Leave, Family Day Leave;
• A Learning budget of up to 25 million VND per year;
• Yearly company trip and year-end party, Sports Clubs;
• Men’s Day, Women’s Day, and other benefits under the provisions of the company;
• Working in a product development environment, owning the product in charge, participating in the process of bringing ideas, improving product innovation;
• Nice working space with young, dynamic & friendly colleagues and free coffee, tea, and drinks.