Account Executive

As an Account Manager at LitOS, you will:

• Manage communication with international clients (mainly via email/chat/calls) and maintain long-term client relationships.
• Receive client requests (Shopify/theme/app/custom features), clarify requirements, and translate them into clear tasks/briefs for the internal team.
• Coordinate with developers/PM to:
  • assess feasibility,
  • estimate effort (hours),
  • propose solution direction,
  • confirm scope and deliverables.
• Prepare project documents such as:
  • proposals/quotations,
  • SOW (Statement of Work),
  • invoices,
  • and follow-up items needed to kick off projects.
• Track project progress at a high level (scope, timeline, revisions) and ensure smooth handover/communication between client <=> internal team.
• Follow up on approvals and payments (deposit/milestones), and support clients through change requests (if any).
• Identify opportunities to upsell/cross-sell additional Shopify services when relevant (not aggressive sales; consultative support).
• Update and manage client information and project status on CRM/tracking sheets.

Yêu cầu ứng viên

• At least 1 year of experience in a client-facing role (e.g., Account Management, Customer Success, B2B Support, Project Coordination). 
• Excellent English skills (especially Writing and Reading Comprehension) are essential for understanding client requests and preparing documents.
• Strong sense of responsibility, careful with details, and able to follow processes.
• Willing to learn basic e-commerce/Shopify concepts (training will be provided).
• Comfortable working with documents and numbers (scope, hours, quotations).
• Able to work independently, manage tasks, and follow up proactively.

Advantages (not required):

• Basic knowledge of Shopify/e-commerce/IT projects.
• Experience working with international clients.

Quyền lợi được hưởng

• Total target income: 12.000.000 - 15.000.000 VND/month ( Include P1, P2, P3)  + Other Support 
• Bonus: according to the team's Regulation.
• Lunar New Year Bonus, Business performance bonus,  Bonus on 30/04-01/05, 02/09, New Year;
• Opportunity to join global eCommerce projects;
• Team-building activity, Holiday trip, Regular bonding, Tea break,...
• Improve English skills;