Customer Support Team Leader（Operation Team Leader At A Freight Forwarding Company）

Handling and support of clients' import/export operations, and other special assignments as required and Team Management.

- Salary: VND 19,000,000~

- Benefits (To be determined based on experience, skills, and performance during the probation period)

+ Social insurance, health checkups, various allowances, bonus once per year

- Working Hours 08:30 – 17:30

(Early morning work, overtime work, and work on holidays may be required depending on operational conditions)

- Days Off / Holidays: Saturdays, Sundays, and Vietnamese public holidays (according to the company calendar)

- Probation Period: 02 months

(Job performance and skills during the probation period will be evaluated to determine official employment and salary)

- Application Method: Submit resume and work history/CV

- Selection Process: Document screening → Interview → Offer

- Company Information: https://www.seiwa-kaiun.co.jp/

Yêu cầu công việc

・Bachelor's degree or above (however, this requirement does not apply to candidates with 3 years or more of import/export trade operation experience)

・3 years or more of import/export trade operation experience

・Team leader or management experience

・Risk assessment capability to analyze and evaluate operational risks and signs of potential problems

・Ability to develop and implement recurrence prevention measures and operational improvement initiatives

・English proficiency (email correspondence and business communication level)

・Ability to use Microsoft Office (Excel, Word, PowerPoint, etc.) at a business level

・Leadership

Able to appropriately lead a team and work toward improving operational quality

Able to proactively promote staff development and operational improvements

・Risk Assessment and Improvement Capability

Able to identify signs of problems at an early stage, not only respond after problems occur

Able to identify concerns within the team and potential risks, and implement preventive measures

Able to identify issues in operational flows and procedures and propose improvements

Able to predict the impact of potential problems and develop and implement preventive measures in advance

・Logical Thinking Ability

Able to logically organize and analyze matters

Able to perform reporting, communication, and consultation accurately and in a timely manner

Able to identify the root cause of problems and formulate recurrence prevention measures

・Communication Ability

Able to communicate smoothly with internal and external stakeholders

Able to facilitate smooth customer support and coordination within the team

・Personal Qualities

Positive and proactive attitude toward work

Honest and responsible

Able to continue working without giving up even in difficult situations

Able to work long-term and grow together with the organization

Quyền lợi

• Thưởng: Bonus once per year
• Chăm sóc sức khoẻ:
  - Social insurance
  - Health checkups
• Nghỉ phép có lương: Saturdays, Sundays, and Vietnamese public holidays (according to the company calendar)
• Khác: Various allowances