Tuyển dụng TOM Manager/Customer Service Manager (CHN Speaking) tại Hồ Chí Minh

• Lead: 5 team members

• Lead and monitor daily operations with a hands-on mindset to ensure seamless fulfillment

• Manage customer relationships and engage early in the NPI (New Product Introduction) stage.

• Handle customer complaints and mitigate operational risks

• Oversee supplier billing alignment and customer AR (Accounts Receivable) collection.

• Collaborate with cross-functional teams and leverage market intelligence to improve workflows.

Yêu cầu công việc

• 5+ years in a management/leadership role.

• 3+ years in operations or customer service.

• Has experience in the packaging-related industry.

• English proficiency (TOEIC 780+ or equivalent). Good professional command of Chinese

• Hands-on problem solver with strong risk management capabilities.

• Excellent communication and stakeholder management skills (team & executives)

• Nice-to-Have:

• Experience in manufacturing, outsourcing, or global supply chain operations.

• Hands-on experience with ERP systems (SAP, Oracle).

* BENEFITS & PERKS

• Compelling Package: 13th-month salary + Annual Profit Sharing (up to $1,200 USD).

• Work-Life Balance: Work From Home every Saturday.

• Insurance: Full SHUI coverage (BHXH, BHYT, BHTN) as per Vietnamese Labor Law.

• Workplace & Tools: Laptop provided; annual company trip & team building activities.

• Environment: Professional, modern, transparent, and friendly working environment.

• Leave Policy: Paid annual leave and holidays in accordance with labor laws and company regulations.

Quyền lợi

• Thưởng: Compelling Package: 13th-month salary + Annual Profit Sharing (up to $1,200 USD)
• Chăm sóc sức khoẻ: Work-Life Balance: Work From Home every Saturday
• Giải thưởng: Leave Policy: Paid annual leave and holidays in accordance with labor laws and company regulations