Customer Service Manager (Manufacturing, English and Chinese, $2000, ID20032)

• Customer Relationship & NPI: Lead early involvement in the NPI stage to ensure customer requirements are integrated into operational workflows.
• Demand & Fulfillment: Monitor customer demand trends to ensure accurate forecasting and timely order fulfillment.
• Inventory & Planning: Oversee outsource material planning, scheduling, and overall inventory management to optimize stock levels.
• Financial Oversight: Manage supplier billing processes and ensure timely customer Accounts Receivable (AR) collection.

Leadership & Strategy

• Operational Excellence: Ensure daily activities run smoothly by monitoring performance with a hands-on approach.
• Risk & Issue Resolution: Proactively identify irregularities, resolve customer complaints, and implement robust preventive action plans.
• Market Intelligence: Collect and analyze market data to provide actionable insights for business growth.
• Collaboration: Act as a key liaison for cross-functional coordination, facilitating discussions to align team goals with organizational objectives.
• Communication: Clearly articulate goals to team members and provide regular, high-level progress reports to senior leadership.

Yêu cầu công việc

• Education: Bachelor’s degree in Business Management, International Trade, Supply Chain Management, or a related field.

- Experience

• 5+ years in a management/leadership role.
• 3+ years in an operational or customer service-focused position.

- Skills & Attributes

• Hands-on Leadership: A strong "on-the-ground" mentality with a focus on daily operational monitoring.
• Problem Solving: Proven ability to identify, analyze, and resolve operational irregularities and prevent their recurrence.
• Communication: Excellent verbal and written communication skills with the ability to influence stakeholders at all levels.
• Language: Good at Chinese.
• English proficiency equivalent to TOEIC 780 or higher
• Quyền lợi được hưởng
• Tham gia BHXH, BHYT, BHNT.
• Nghỉ phép năm.
• Nghỉ lễ, Tết, nghỉ việc riêng theo quy định.
• Chế độ thai sản, ốm đau, tai nạn lao động.
• Trang thiết bị làm việc