Customer Service Executive/ Merchandiser / Order Management (Bilingual Chinese-English)

1. Handle order processing in accounts:

- Manage customers' inquiries in terms of order processing, order follow up, pricing integrity, on-time deliveries, orders fulfillment.

- Provide responsive order management support including order entry, or expediting and shipment information to customers

Size of customer: simple/less complexity, ie. RBO sole nomination, factories with one location, local factories)

2. Handle customer complaint:

- Resolve customer complaints professionally and tactfully.

- Negotiate customer product/billing complaints by authorizing returns, requesting returned product testing by internal quality or other staff, submit for approval replacement orders if needed, following up with accountant, sales...related to invoices, payment issues

3. Coordinate with other department:

- Partner with Inside Sales to assist in achieving sales goals.

- Proactively communicate supply chain issues and provide alternatives.

- Coordinate with Logistics and Operations on capacity planning and scheduling.

- Back-up team-members when workload makes this necessary

4. Following-up:

- Coordinate & follow up return, defected labels in handling process properly

Yêu cầu công việc

- Bachelor’s degree.

- At least 02 working years related experience in at least: Customer Service, Supply Chain, Merchandising, Procurement, Purchasing, Order Management Sales Admin...

- Strong written, verbal skills in English (proficient in business) or bilingual Chinese-English (~HSK4 and above) (highly preferably)

- Understanding of applicable computer systems, such as Microsoft Office, Lotus Notes, and function specific software.

- Excellent customer service & presentation skills.

- Willing to work OT if any.

Other Informations:

- Working hours: 08:00 AM - 04:15 PM (Mondays - Friday)

- Working location: Lot E01 Trung Tam Road, Long Hau IP, Can Giuoc, Long An, Vietnam (Shuttle buses are provided from all districts in HCMC)

- Breakfast allowance monthly

- Daily lunch & dinner are provided

- Professional MNC Working Environment

- 13th monthly salary

- Quarterly Incentive Bonus

- 15 annual leave days

- Overtime calculation according to Labor Law

- Annual Performance Review

- Healthcare Insurance

Quyền lợi

• Thưởng:
  - Annual incentive program (Chương trình thưởng theo lương năm)
  - Review lương hàng năm
  - Bao ăn trưa, hỗ trợ ăn tăng ca
  - Đồng phục: giày, áo,...
• Chăm sóc sức khoẻ:
  - Công ty thường xuyên tổ chức đào tạo các kỹ năng mới hàng tháng cho nhân viên như Basic Investment, Soft-skill, Health Care,...
  - Được đóng Bảo hiểm sức khỏe cao cấp
• Nghỉ phép có lương: Nghỉ phép năm