Senior Customer Service Staff (Fluent English) | 30–45M VND [28882 - Cau Giay, Hanoi => Pho Yen, Thai Nguyen]

• Lead advanced troubleshooting, diagnostics, and repairs for specialized semiconductor and exposure equipment.

• Provide high-level technical solutions for complex machine failures at customer manufacturing facilities.

• Perform complex equipment installation, setup, and precision adjustments in cleanroom environments.

• Conduct technical evaluations and root-cause analysis for advanced digital lithography systems.

• Collaborate with overseas engineering teams and international equipment partners to resolve complex technical issues.

• Handle technical discussions and trouble ticket escalations in English.

• Provide technical training and troubleshooting guidance to junior field service engineers.

• Prepare technical documentation, diagnostic reports, and escalation records in English.

• Coordinate with clients to ensure smooth technical maintenance schedules.

• Recommend technical solutions and machine improvements to minimize operational downtime.

• Monitor machine stability and oversee preventive maintenance activities.

• Provide urgent technical support at customer factories in northern industrial zones.

• Support regional technical management in improving field service quality and procedures.

Working hours: 8:00 AM - 5:00 PM, Monday - Friday

Working location:
• During probation (2 months): Cau Giay, Hanoi
• After probation: Approximately 3 months of training in Japan
• After returning from Japan: Pho Yen, Thai Nguyen

Yêu cầu công việc

• Nationality: Vietnamese

• Age: 35–50

• At least 5 years of practical experience as a Service Engineer or Sales Engineer in the mechanical, electronic, or electrical industry.

• At least 5 years of experience in troubleshooting.

• English: Advanced level.

• Willing and able to travel to Japan for technical training.

• Stable career history; candidates with frequent job changes within 3 years are not preferred.

Preferred:

• Experience in the semiconductor, FPD, or PCB industry.

• Japanese or Korean language skills.

Quyền lợi được hưởng

• Social insurance according to Vietnamese law.

• Workers' accident compensation and personal accident insurance.

• Performance/annual bonus.

• Paid leave and 1 day of birthday leave.

• Half-day leave for medical checkups.

• Annual salary review/increment.

• Visa application support.

• Commuting allowance.

• Mobile phone allowance.

• Overseas business trip allowance.

• Professional technical training in Japan.

• Long-term career development in a global high-tech environment.