Tuyển dụng Customer Service Specialist (English Fluent) tại Hà Nội

•    Be responsible for pre-sales support for business customers.
•    Answer customer calls, respond to customer inquiries, identify their purchasing needs, assist them in online purchases, and contribute to the company's sales performance (it includes inbound calls, outbound calls)
•    Chat simultaneously with multiple customers online, type quickly, handle customer issues promptly, identify potential purchasing needs, and assist customers in completing online purchases.
•    Provide high-quality customer service experience, accurately record customer needs, and promptly submit them to the subsequent sales department for follow-up.
•    Work closely with team members to solve problems together; maintain high efficiency under pressure.
 

Yêu cầu ứng viên

• Fluent in English (advanced level)
• At least 6 months of experience in Customer Service, customer-facing roles
• Willing to work in shifts: 4:00 - 13:00, 9:00 - 18:00, 11:00 - 20:00

Quyền lợi được hưởng

•    Salary: 16 – 20 gross
•    Working from 4:00 AM to 1:00 PM: VND 70,000 per shift for employees + night shift salary.
•    Salary at 100% during the probationary period.
•    90% contribution of the gross salary to social insurance.
•    20 days leave (12 days of annual leave and 8 days of sick leave) 
•    Full working equipment will be provided.
•    Annual Health Checkup for employees who have worked for at least 6 months from the date of signing the official labor contract.
•    Activities: Birthday party, Employee engagement activities.