Customer Service Assistant Manager (Good English) | Salary: Up to VND 60 Million [29085 – Thuy Nguyen, Hai Phong]

• Manage the Customer Service Department to ensure service quality and customer/tenant satisfaction for industrial park and/or commercial and residential projects.
• Develop annual plans and KPIs, monitor departmental performance, and improve operational processes.
• Lead, supervise, and evaluate team members to ensure efficient operations and high service standards.
• Build customer/tenant relationships, handle escalated complaints, and conduct satisfaction surveys to identify improvement opportunities.
• Coordinate with internal departments, local authorities, and the Marketing team to resolve customer issues and organize customer engagement activities.
• Prepare regular reports for management and recommend solutions to complex customer requests.

Working hours: 8:00 AM – 5:00 PM, Monday to Friday, plus one Saturday morning per month.

Yêu cầu công việc

• Bachelor’s degree or above in Business Administration, Economics, or a related field.
• At least 5 years of relevant Customer Service experience in industrial parks and/or commercial and residential projects.
• Minimum 2 years of experience in a managerial position.
• Upper-intermediate English proficiency.
• Strong leadership, communication, interpersonal, and negotiation skills.
• Ability to handle complex customer complaints professionally and collaborate effectively across departments.
• Preferred: Proficiency in a second language, experience in customer satisfaction surveys and service improvement, and experience working with local authorities and corporate tenants.

Quyền lợi được hưởng

• Social insurance coverage.
• Annual salary review and 13th-month salary.
• Lunar New Year bonus, subject to business performance.
• 24/7 health insurance coverage for family members for Manager-level employees.
• Gifts for major public holidays, including April 30–May 1, September 2, and January 1.
• Days off on Singapore National Day and Christmas Day.