Tuyển dụng Customer Support (English - Fixed Nightshift - Open To Freshers) tại Hà Nội

• Reviews issues and contacts customers to understand issues. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
• Resolves or escalates multiple and varied customer issues. Documents technical work and research.
• Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
• Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
• Uses automated tools to deliver solutions for a wide range of issues. Provides feedback on how to improve automated tools.
• Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.

Yêu cầu ứng viên

Communication & Interpersonal Skills:

• Strong English proficiency (equivalent to IELTS 6.5+), with the ability to communicate confidently.
• Outstanding customer service skills, emphasizing empathy, patience, and active listening.

Professional Attributes:

• Passion for technology and a desire to learn and grow within the IT industry.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Adaptability and flexibility to work in a fast-paced environment.

Shift Availability: Fixed night shift (10 PM- 7 AM) - ONSITE (Full-time office)

• 9 hours/day (including 1-hour break), 5 days/week (2 non-fixed days off - determined by the manager)
• Includes holiday and Tet shifts as assigned; allowances provided per labor law
• Any shift or schedule changes will be notified by the department head

Quyền lợi được hưởng

• Salary at 100% during the probationary period.
• 90% contribution of the gross salary to social insurance.
• An employee who works at night (10 PM-6 AM) will be paid an additional amount of 30% of the normal salary + PVI insurance + 500,000 VND food allowance.
• Training offered
• 20 days leave (12 days of annual leave and 8 days of sick leave)
• Full working equipment will be provided.
• Annual Health Checkup for employees who have worked for at least 6 months from the date of signing the official labor contract.
• Activities: Birthday party, Employee engagement activities.