Tuyển dụng Customer Service Specialist - Account Management tại Bà Rịa - Vũng Tàu

JOB SUMMARY

Responsible for managing assigned customer accounts to ensure accurate order processing, timely communication, and high customer satisfaction through effective coordination with internal stakeholders

ESSENTIAL DUTIES & RESPONSIBILITIES

• Manage day-to-day operations for assigned customer accounts.
• Ensure customer orders, forecasts, and requirements are handled accurately and on time.
• Maintain strong relationships with customers as key contact point.
• Support Customer Service Team Leader in achieving service performance targets.

SCOPE OF RESPONSIBILITY

• Process and follow up customer orders from receipt to delivery completion.
• Coordinate with Sales, Planning, Production, Logistics, and Finance to fulfill customer requirements.
• Communicate proactively with customers regarding order status, delivery schedules, and issues.
• Handle customer inquiries and complaints related to assigned accounts.
• Maintain accurate customer records, order data, and documentation in the systems.
• Support preparation of forecasts, reports, and customer performance data.
• Ensure compliance with internal procedures and customer-specific requirements.
• Escalate issues to Team Leader or Manager when necessary

REQUIRED KNOWLEDGE

• Knowledge of customer service and account management processes.
• Basic understanding of supply chain, production planning, and logistics flow.
• Familiarity with systems and order management tools.
• Understanding of customer service KPIs and service level requirements

MINIMUM QUALIFICATIONS

• Bachelor’s degree or diploma in Business, Supply Chain, or related field.
• Minimum 2–3 years of experience in customer service, account management, or related roles.
• Good communication and coordination skills.
• Ability to manage multiple customer accounts simultaneously.
• Proficient in MS Office; ERP system experience is an advantage.
• Working English communication skills required.

MENTAL & PHYSICAL DEMANDS/WORKING CONDITIONS

• Ability to work under pressure and meet customer deadlines.
• Customer-oriented mindset with attention to detail.
• Office-based working environment.
• Normal office working conditions.