Tuyển dụng Air Freight Team Leader /Pricing/Operations/Customer Services - HAN tại Hà Nội

We are seeking an experienced and result-driven Airfreight Team Leader to oversee and manage our Air Freight operations (Import/Export) at the Hanoi (HAN) station. In this role, you will lead daily operational workflows—from Pricing and Documentation to Customer Service and On-site Operations—to ensure smooth cargo flow, optimize operational costs, and elevate service quality.

1. Airfreight Pricing & Product Development - 50%
   • Carrier & Agent Management: Proactively negotiate freight rates and local charges with Airlines, GSAs, Master Consolidators, and overseas agent networks in Northern Vietnam.
   • Pricing Strategy: Partner with the Sales team to provide fast, highly competitive Airfreight quotes for HAN-out and HAN-in routes.
   • Cost Optimization & Profitability: Manage space allotments and secure seasonal contract rates/BSAs to maximize company profit margins.
2. Documentation Management - 20%
   • Process Control: Oversee and control the full end-to-end documentation process for Air Import/Export shipments (HAWB, MAWB, Cargo Manifest, Pre-alert, Advice of Arrival, etc.).
   • Compliance: Ensure 100% accuracy of all shipment records, adhering to IATA regulations, Vietnam Customs, and destination customs requirements.
   • Issue Resolution: Directly resolve documentation discrepancies (amendments, manifest corrections, weight/volume variances).
3. Customer Service & Operations - 20%
   • Customer Care: Supervise the CS team in tracking & tracing shipments, providing timely flight status updates (delays/cancellations) to customers, sales, and overseas agents.
   • Airport Field Coordination: Work closely with field ops staff at Noi Bai Airport warehouses (NCTS, ALSC, ACSC) for cargo weighing, security screening, customs clearance, and import cargo release.
   • Claims & Incidents: Handle customer complaints, cargo damage, shortages, or loss in accordance with standard insurance and company procedures.
4. Leadership & Reporting - 10%
   • Team Management: Delegate tasks and monitor performance across the HAN Airfreight team (Pricing, Docs, CS, Airport Ops).
   • Training & Mentorship: Train and mentor junior staff to build a professional, highly efficient team.
   • Performance Reporting: Track monthly volume, revenue, and gross profit for HAN Station, reporting key operational metrics directly to senior management.

Yêu cầu ứng viên

1. Education: Bachelor’s degree or Diploma in Foreign Trade, Logistics, Supply Chain Management, International Trade, or related fields.
2. Experience:
   • 3–5 years of experience in Airfreight operations within Freight Forwarding companies.
   • At least 1–2 years of experience in a Team Leader, Senior Airfreight Specialist, or supervisory role.
3. Technical Skills:
   • Deep understanding of Air Import/Export procedures through Noi Bai International Airport (HAN).
   • Strong relationships with Airlines, GSAs, Airport Warehouses (NCTS, ALSC, ACSC), and key local partners/agents.
   • Solid knowledge of international transport documents, IATA rules, Incoterms, and customs procedures.
4. Soft Skills:
   • Proficiency in English (strong written communication for international agent/airline correspondence).
   • Strong negotiation, problem-solving, and team leadership skills under high pressure.
   • Hands-on capability in handling urgent airport operational issues.

Quyền lợi được hưởng

• Competitive salary package + performance bonus + 13th-month salary.
• Healthcare: Private health insurance and annual comprehensive health check-ups.
• Social Security: Full health and social insurance coverage in accordance with Labor Law.
• Travel & Business Trips: Annual company trips (domestic or international based on yearly planning).
• Employee Care: Birthday gifts and other company allowances.
• Work Equipment: Full provision of work equipment and tools.