Tuyển dụng Senior/Team Leader – Customer Service & Reservation (Seafreight) tại Hà Nội

A. Sea Export Operations & Booking Management

- Receive and process sea export booking requests in accordance with the booking matrix and customer requirements.

- Submit bookings to carriers and arrange the timely release of Shipping Orders (SOs) to shippers.

- Prepare and manage shipping documentation to ensure accuracy and compliance with operational requirements.

- Follow up with carriers, shippers, and customers regarding booking confirmations, shipping schedules, and any changes or disruptions.

- Proactively communicate shipment updates and operational issues to relevant stakeholders to ensure timely resolution.

- Update operational systems accurately and follow customer SOPs, service requirements, and KPI standards.

- Implement and follow SOPs for new clients to ensure smooth operational onboarding and service consistency.

B. Team Coordination & Support

- Coordinate and lead a small group handling dedicated customer accounts or assigned tasks, as required.

- Follow work assignments and ensure assigned responsibilities are completed accurately and on time.

- Provide backup and operational support to colleagues when necessary to maintain service continuity.

- Collaborate with internal teams and external partners to resolve operational issues and improve coordination.

C. Compliance & Service Quality

- Comply with company policies, procedures, and applicable operational requirements.

- Maintain a customer-oriented mindset and deliver professional, responsive service.

- Demonstrate integrity, accountability, initiative, and adaptability in daily operations.

Yêu cầu công việc

Education: Bachelor's degree or college qualification in Logistics, Supply Chain Management, International Business, or a related field.

Experience

- At least 3 years of experience in the shipping or logistics industry.

- Hands-on experience in handling sea export shipments and booking operations.

- Experience handling US and European shipments.

- Experience working for a freight forwarding company is preferred.

Knowledge & Technical Skills

- Good knowledge of shipping operations and sea freight processes.

- Good command of English, equivalent to B-level proficiency as stated in the original job description.

- Proficiency in Microsoft Office applications, particularly Word, Excel, and PowerPoint.

BENEFITS:

• Competitive salary + meal allowance

• Bao Viet healthcare insurance

• After probation: full-salary social insurance contribution

• 12 annual leave days/year, plus birthday leave

• Fixed 13th-month salary

• Annual salary review (once per year)

• Trade union benefits and employee engagement activities (Company trip, Happy Hour, Family Day, etc.)

Quyền lợi

• Thưởng: Fixed 13th-month salary
• Chăm sóc sức khoẻ: Bao Viet healthcare insurance
  After probation: full-salary social insurance contribution
• Nghỉ phép có lương: 12 annual leave days/year, plus birthday leave
• Hoạt động nhóm: employee engagement activities (Company trip, Happy Hour, Family Day, etc.)
• Khác: Competitive salary + meal allowance
  Annual salary review (once per year)
  Trade union benefits