Tuyển dụng Key Account Manager tại Hồ Chí Minh

Responsibilities

Towards Customer

- Is the customer’s main point of contact for topics of strategic and tactical relevance, especially for commercial, but also for important operations matters

- Manages customer relationship during operational crises and other escalations

- Establishes communication matrix with customer and upholds discipline to ensure clarity and effectiveness of communication

- Knows commercial agreement inside out and fully understands DSC’s and customer’s duties & rights. Leads related commercial negotiations (e.g., rate increase) based on internally aligned positions

- Ensures customer is billed accurately, completely, and on time for the consumed services; follows up with customer for outstanding payments

- Drives Net Growth by winning additional and retaining existing business from the customer; increase share of wallet

- Builds extensive coach network in customer’s organization, gains access to decision makers and spreads the word on the value we have delivered

- Excites customer for regular and numerous participation in the CXM survey and agrees mutual action plans that address their feedback

- Champions overall Customer Centricity agenda to drive actions that go beyond responding to CXM

- Schedules, prepares and conducts regular leadership meetings with customer (e.g., QBR/QBP)

- Introduces relevant innovation, products and capabilities to customer and builds commitment of customer to (co-)invest.

Key Accountabilities

- Champions the overall Customer Centricity agenda to drive actions that go beyond just responding to CXM

- Drives Net Growth by winning additional and retaining existing business from the customer; increasing our share of wallet

- Builds extensive coach network in customer’s organization, gains access to decision makers and spreads the word on the value we have delivered

- Trusts Operations to deliver the KPIs, but tracks performance and jumps in when customer satisfaction is at risk; escalates decisively if and when required

- Knows commercial agreement inside out and fully understands DSC’s and customer’s duties & rights. Leads related commercial negotiations (e.g., rate increase) based on internally aligned positions

- Diligently coordinates DSC internal commercial process related to his/her accounts, e.g., O2D, Renewals, BCA process, etc.
- Ensures timely and accurate data entry into systems and tools required for above processes, e.g., Salesforce.com.

Yêu cầu công việc

- Minimum 5 years experience as Key Account Management in Logistic / Supply Chain industry; OR act as Supply Chain Management/Logistics Management/Warehouse Management in multinational companies

- University degree or equivalent education

- Good commercial acumen

- Exceptional communication, facilitation and presentation skills at all levels

- Willingness to learn about Operations if unexperienced in that area

- Fluent in English

Quyền lợi

• Thưởng: Attractive remuneration package
• Đào tạo: Corporate E-Learning, training opportunities
• Khác: Professional, dynamic working environment