Tuyển dụng [HYBRID] Nhân Viên Chăm Sóc Khách Hàng Fresher (Tiếng Nhật + Anh) tại Hà Nội

WORKING TIME

• Work in shifts. The main shift schedules are 08:00–16:00, 16:00–23:00, and split shifts of 100–130 and 17:00–21:00.
• Able to work flexibly between home and office, while ensuring at least 50% of working time on-site at the Hanoi office.
• Depending on operational needs, employees may be assigned split shifts.
• Work schedules are arranged weekly and may change from week to week.
• Work on public holidays and Tet holidays according to the assigned schedule.
• Two days off per week, primarily on weekdays.

WHAT YOU WILL DO

• Support merchants and customers to handle order problems in Japanese, English as well as Vietnamese;
• Receive, investigate, and resolve customer inquiries and complaints;
• Coordinate with departments in the company to support and solve customer problems, and improve the company's services.
• Manage and maintain the customer information database;
• Other tasks as assigned by the manager.
• Yêu cầu công việc
• Japanese proficiency equivalent to JLPT N2;
• Good English reading and writing skills; basic verbal communication is sufficient;
• Open to fresh graduates or candidates with no prior experience;
• Good communication, self-discipline, and responsibility for work;
• No prior customer service experience is required.
• Experience in a similar position is a plus; candidates with experience in F&B or restaurant environments, especially in international or Western-managed settings, or with prior exposure to startup environments, will have an advantage.
• Quyền lợi được hưởng
• Attractive salary, bonus
• 13th-month salary, annual salary review
• Social & medical insurance in line with Vietnamese Labor Law
• Capichi Points for employees, usable for in-app discounts
• Employee gifts on special occasions
• Young, dynamic environment, agile mindset, product ownership mindset
• A multicultural working environment