Customer Service Staff (Good English) | 20–35M VND [28881 - Cau Giay, Hanoi => Pho Yen, Thai Nguyen]

• Perform field maintenance, troubleshooting, and customer support for semiconductor back-end exposure equipment.

• Install, set up, and conduct regular maintenance of specialized equipment at customer sites and cleanroom facilities.

• Respond to technical issues and machine breakdowns at client factories in northern industrial zones.

• Provide technical guidance and maintenance instructions to customers' manufacturing teams.

• Manage spare parts and prepare daily/weekly field service reports.

• Collaborate with overseas engineering teams and technical partners to resolve advanced equipment issues.

• Read technical manuals and schematics and maintain technical records in English.

• Participate in approximately 3 months of technical training in Japan.

• Monitor equipment performance and ensure high safety and service standards during on-site operations.

• Travel regularly to customer manufacturing plants as required.

Working hours: 8:00 AM - 5:00 PM, Monday - Friday

Working location:
• During probation: Cau Giay, Hanoi (2 months)
• After probation: Approximately 3 months of training in Japan
• After returning from Japan: Pho Yen, Thai Nguyen

Yêu cầu công việc

• Nationality: Vietnamese

• Age: 25–40

• At least 2 years of practical experience as a Service Engineer or Sales Engineer in the mechanical, electronic, or electrical industry.

• English: Upper-Intermediate level.

• Willing and able to travel to Japan for technical training.

• Stable career history; candidates with frequent job changes within 3 years are not preferred.

Preferred:

• Experience in the semiconductor, FPD, or PCB industry.

• Japanese or Korean language skills.

Quyền lợi được hưởng

• Social insurance according to Vietnamese law.

• Workers' accident compensation and personal accident insurance.

• Performance/annual bonus.

• Paid leave and 1 day of birthday leave.

• Half-day leave for medical checkups.

• Annual salary review/increment.

• Visa application support.

• Commuting allowance.

• Mobile phone allowance.

• Overseas business trip allowance.

• Professional technical training in Japan.

• Long-term career development in a global high-tech environment.