Tuyển dụng Customer Service Staff tại Tây Ninh

• Provide the best service to all customers. Always answer questions and resolve customer requests quickly and efficiently.
• Responsible for following orders from existing and retail customers, receive and process orders of new customers in accordance with the processes and goals of the company.
• Ensure orders received from sales management are placed in time, delivery is strictly committed to customers.
• Sending orders to the planning department and delivery instructions to the distribution center/factory.
• Coordinate with QA to quickly handle complaints (provided wrong, damaged goods...).
• Work with Imp-Exp department or shipping partner to carry out Imp-Exp procedure and deliver to customers.
• Coordinate other departments (Purchase Department, Planning Department, Factory, Communication Department..) to meet the order on time.
• Supporting the Sales Department on new projects and internal requirements.
• Other work under the guidance of the management.

Yêu cầu công việc

• Graduate from university Import and export, Business Administration and related fields.
• Experience: At least 4 years of experience in customer service at a manufacturing company.
• Foreign Language: Proficient in English or Chinese

Quyền lợi được hưởng

• Working time: Monday – Friday (Saturday working on alternate weeks)
• 12 annual leave days + 1 bonus leave day and public holidays as regulated
• Dynamic working environment with modern office facilities
• Full Social Insurance, Health Insurance & Unemployment Insurance in accordance with Vietnamese law
• Personal Health Care Insurance
• Annual health check-up at designated hospitals/medical facilities
• Company shuttle bus: Thu Duc → District 2 → District 7 → Factory
• Competitive salary based on qualifications, experience and professional expertise
• 13th-month salary + MBO/KPI bonus
• Training and career development opportunities
• Annual company trip
• Annual salary review