Tuyển dụng Customer Service Specialist tại Đồng Nai

Your primary objective will be to provide an outstanding level of service by managing customer needs, completing all required tasks effectively + efficiently, ensuring that all supply chain process are seamless. You will do this by working with a variety of internal + external stakeholders while focusing on the following key objectives.

• To respond to customer requests in a timely quickly, identifying + solving issues, complaints or disputes in a professional manner.

• To manage + process received orders in the system, handing them over to the warehouse operations team for completion.

• To communicate with customers regarding the order status or when issues arise.

• To prepare + sort documents such as cycle count reports, invoices; identifying + interpreting data for system entry.

• To coordinate with customer to submit billing as per agreed timeframes along with required supporting documents, monitor + follow up any discrepancies in original tax invoices, escalating as necessary.

• To identify + implement solutions aimed at continuous improvements within the customer portfolio (e.g. data quality, turnaround times, + customer satisfaction).

• To ensure compliance with all customer contractual obligations on the part of the company.

Yêu cầu công việc
• Strong customer service and relationship management skills, with a customer-focused mindset.
• Good understanding of order management processes, logistics operations, and warehouse coordination.
• Excellent communication, interpersonal, and problem-solving skills, with the ability to handle customer concerns professionally.
• Strong organizational and planning skills, with the ability to prioritize tasks, manage multiple requests, and meet deadlines.
• Detail-oriented with a high level of accuracy in data entry, documentation, reporting, and invoicing activities.
• Tech-savvy and comfortable working with order management systems, operational data, and digital tools.
• Strong teamwork and collaboration skills, with the ability to coordinate effectively across departments and stakeholders.
• Proactive, action-oriented, and adaptable, with a strong sense of responsibility and accountability.
• Basic understanding of billing processes, financial documentation, and operational performance metrics.
• Commitment to workplace safety, compliance standards, and continuous service improvement.

WORKING ENVIRONMENT

- Work closely with warehouse operations and customer service teams in a dynamic contract logistics environment.

- Coordinate daily inbound and outbound order activities to ensure service quality and operational efficiency.

- Contribute to a collaborative, customer-focused workplace that values accountability, problem-solving, and continuous improvement.

Quyền lợi

• Thưởng: Theo quy định công ty