Tuyển dụng Senior Customer Service Specialist Export Europe (all genders)

Job Title

Senior Customer Service Specialist Export Europe (all genders)

Job Location (Short)

Amersfoort, NLD, 3818LE

Discipline

Supply Chain & Logistics

Career Site Contract Hours

32-40

Quyền lợi

Your salary will be based on the level of the position, your experience, and your education.

But FrieslandCampina rewards more than just financially. We believe it is important that you continue to grow, as your development benefits both our products and your career.

That’s why internal career progression is strongly encouraged, and we invest in relevant training and education within your field of expertise.

We give you trust and autonomy to create long‑term impact that contributes to better nutrition for the world.

We offer an informal yet ambitious working environment where you collaborate with driven and professional colleagues.

On the work floor, you will also notice a strong focus on exchanging knowledge among colleagues — after all, that’s how you learn the most.

Vacancy description

As Senior Customer Operations Specialist, you act as a driving force behind improved service performance and continuous operational excellence. Operating within a functional Customer Operations setup, you dedicate approximately a big part of your time to continuous improvement, project coordination, and change management. You identify inefficiencies, lead optimization initiatives, and collaborate closely with IT and supply chain partners to bring new solutions to life.

You oversee automated order, delivery, and invoicing flows—detecting deviations, performing root cause analysis, and implementing structural improvements that reduce customer effort. You coordinate and execute end‑to‑end regression testing during system upgrades to safeguard business continuity and minimize disruptions.

In this role, you serve as a senior point of contact for complex customer or logistics inquiries, ensuring proactive and clear communication. You translate system and supply chain data into actionable insights, and you contribute to a high‑performing team environment by supporting colleagues, sharing best practices, and strengthening cross‑functional alignment.

Job Description Footer

• For thousands of people every day, we are more than just a dairy company. To our farmers, our employees, the communities we serve, the businesses we work with and the people to whom we bring happiness, FrieslandCampina means something more. For them it's not just about what we do, but who we are.
• We value talented people from any background who want to contribute to something bigger than themselves. We encourage all of our employees to make decisions that benefit our entire company. At FrieslandCampina we own our own career and act accordingly. We trust you to make a difference in your job and influence the bigger picture. Working at FrieslandCampina means you are contributing to a better world.
• You become part of the Customer Operations Team in the Cluster in Amersfoort, Netherlands. You work closely with colleagues across different Customer Operations teams, Customer Supply Chain, IT, Logistics, and external customer platforms.