Tuyển dụng Sea Logistics Operational Care Supervisor, Booking tại Hồ Chí Minh

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

‎You will be joining our Operational Care Team to add your leadership expertise + skills to the delivery of Customer Excellence.

How you create impact

You will be leading a team completing varioustransport activities while liaising with our Customer Care Specialists to ensure all requirements are met (in a timely and efficient manner). As always, these activities are in line with all relevant governance + regulatory requirements.

• To create/complete shipment details in our internal transport management system (e.g. carrier/ vessel, item description et cetera).

• To monitor + report on operational performance of carriers + other vendors as well as ensuring strong data quality for timely + accurate customer reporting.

• To coordinate with customer care, haulers + carriers for the export of shipments + organize transport activities based on the customer promise.

• To obtain DG approval (where necessary).

• To create files for consolidation containers (unless performed by dedicated SaCo planners).

• To ensure costs + revenues are entered during the shipment creation, providing cost awareness + efficiency, ensuring profit maximization.

• To support + resolve claims + disputes.

Yêu cầu công việc

• Bachelor’s degree in Logistics, Supply Chain Management, or a related field.
• At least 2 years of relevant experience in a similar role, including people management and performance management.
• Mandatory experience in US trade lane.
• Strong knowledge of logistics operations, import/export and booking processes.
• Strong knowledge and network with local carriers.
• Strong problem-solving, communication skills.
• Customer-oriented mindset with a focus on delivering practical solutions.
• Good command of English, both written and spoken.
• Team player, adaptable, able to work under pressure during peak periods.

Quyền lợi

• Thưởng: Theo quy định công ty