Tuyển dụng Customer Service & Documentation Staff – SEA Freight tại Hồ Chí Minh

• Handle Sea Import & Export shipments from booking to cargo release, including both Customer Service and Documentation tasks.

• Arrange bookings with shipping lines/co-loaders and follow up sailing schedules.

• Prepare and submit SI, VGM, Import E-manifest and other required shipping documents.

• Arrange AMS/ISF/ICS2/AFR/E-MNF filing

• Issue Bill of Lading, Arrival Notice, Delivery Order, Debit Note, Credit Note, etc.

• Send pre-alerts to overseas agents and follow up shipments until cargo is released.

• Coordinate payment requests with shipping lines, co-loaders and subcontractors.

• Update shipment information on the Freightek system and close files properly.

• Work directly with customers, overseas agents, shipping lines/co-loaders to ensure smooth shipment handling and good customer service.

• Coordinate with the Sales team on sailing schedules and shipment-related requests.

• Proactively handle daily operational issues and coordinate with relevant parties for solutions.

• Provide backup support and rotate tasks within the team when required.

• Prepare weekly/monthly reports and perform other tasks assigned by the CS & Docs Manager.

• Femal

Yêu cầu công việc

• Female candidates only.

• College/University graduate, preferably majoring in Foreign Trade, Logistics, Import-Export, Economics or related fields.

• 2–5 years of hands-on experience in Customer Service & Documentation at a Freight Forwarding/Logistics company.

• Strong practical experience in Sea Freight Import & Export is required.

• Experience handling Sea Export shipments to the USA, CANADA, EU is highly preferred.

• Good knowledge of shipping procedures and documents, including Booking, SI, VGM, B/L, Pre-alert, Arrival Notice, D/O, etc.

• Good command of English, especially for email communication, document handling and communication with overseas agents/customers.

• Good computer skills, especially MS Excel, Word and Outlook.

• Careful, detail-oriented, well-organized and able to manage multiple shipments simultaneously.

• Good communication and problem-solving skills.

• Able to work independently as well as collaborate effectively with team members.

• Candidates without practical CS & Documentation experience in Freight Forwarding are not suitable for this position.

Salary & Benefits

• Salary: Negotiable depending on experience and qualifications.

• Bao Viet health care insurance

• Annual general health check-up benefits.

• Professional and stable working environment.

• Opportunities to develop expertise in Freight Forwarding and International Logistics.

Quyền lợi

• Thưởng: Monthly incentives; Yearly bonus if achieve target
• Chăm sóc sức khoẻ: Annual Health Check and Health Insurance
• Cơ hội du lịch: Yearly company trip