Ocean and Air Import/ Export Customer Service Representative (Experience – Required)

Handling all daily ocean and air import/export shipments from booking/ pre-alert until invoicing experienced with all types of transports, LCL, FCL, Flat Rack, Open Top, airfreight, OOG, Breakbulk, Project cargo, RoRo

Providing expert advise to clients regarding logistic processes, documentation, inspections, letters of credit, or any other shipping questions which may arise;

Booking, arranging for or confirming cargo space with carriers;

Arranging pick up of cargo to port or delivery of cargo to final destination;

Preparing and/or processing export declarations, including the required ‘electronic export information’;

Assisting/ forwarding all necessary information and documentation to Customs Broker in order to clear shipments in accordance with U.S. government regulations;

Preparing and/or processing carrier bills of lading, delivery orders, legalization of documents or other shipping documents;

Issuing House bills of lading or equivalent documents;

Preparing and/or sending advance notifications of shipments or other documents to agents, shippers or consignees as required;

Coordinating the movement of shipments between origin and destination;

Tracking shipments and sending regular status reports to clients;

Data input/ logging files;

Communicating with all external and internal partners as well as customers to ensure smooth transport arrangement;

Operating according to our Standard Operation Procedures;

Support General Manager with General Office duties

Fluent/ Mothertongue in English is required;

High school degree required;

3-5 years’ experience with ocean import and exports (required) and air imports and / or exports (preferred);

Strong Understanding of Ocean Import and Export regulations and documentation;

Experience in using and navigating CargoSoft software is a plus;

Attention to detail and excellent oral and written skills required, customer service experience required;

Proficient in Microsoft Office including Outlook, Word and Excel.

Team USA

Mon - Fri - 21:00 - 06:00