Trainer - Customer Service (Japanese Speaking)

Location: 10th Floor, Flemington Tower, 182 Le Dai Hanh, District 11, Ho Chi Minh

Working Schedule

• 5 days/week

• 7AM - 9PM

• 9 hours/day (8 working hours + 1-hour break)

• Rotating shifts

Language Proficiency: Japanese N2 + English

About the job

The Role

The responsibility of trainer is responsible for delivering client focused training to address the new hire, product update and recursive training requirement of Concentrix in support of client programs to ensure superior workforce preparation with best-in-class service and delivery.

Duties and Responsibilities

• Responsible for day-to-day functional direction of agents within the program

training classroom environment, including student progress monitoring for the

duration of training, providing coaching and developmental feedback and readiness recommendations

• Utilize effective presentation and facilitation skills including creative training

techniques and adult/accelerated learning techniques using a variety of training

delivery modalities in a classroom environment

• Prepare and present training materials through classroom learning, hands-on

demonstrations, and supporting activities

• Accountable for achieving individual training performance metrics

• Support and partner with Operations to transition agents from training to

production environment, ensuring competency levels meet business needs (where required)

• Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations

• Ensure effective, consistent communication with managers, peers, and other

resource groups, including day-to-day informal interaction with clients

• May support Instructional Design team in designing and developing training

materials for various instructional delivery methods including computer-based

training, interactive, classroom training, and written job aids

• Measure the effectiveness of training programs using various feedback methods – focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation

• Recommend curriculum modifications to Training Manager/Supervisor based on internal customer feedback and/or Training Needs Analysis

• Participate and contribute to continuous learning culture by maintaining

engagement on change management, product and services releases, policies,

processes, and procedures

Benefits

• Attractive fixed salary + monthly performance bonuses

• 13th-month salary + 100% salary during probation.

• 14 days of annual leave.

• Health Insurance, Social Insurance + Aon Health Care.

• Career development opportunities in a professional and dynamic environment.

• Opportunity to work with top industry experts and talented colleagues.

• Transparent, trustworthy, and inspiring workplace culture.

• Participation in engagement and well-being activities: Company events, Happy Day,...

Yêu cầu công việc

• Associate or bachelor’s Degree in related field from a four-year college or

university with two to four years of relevant experience preferred

• Proven experience in training methodologies, and soft skills (communication

skills, critical thinking, time management, team building, etc.)

• Strong communication skills, both written and verbal

• Proficiency in Microsoft Office

• Demonstrated ability to multi-task, prioritize, and meet timelines on deliverable

• Self-starter, sense of urgency, and works well under pressure

• Strong attention to detail

• Sense of professionalism and ability to develop good relationships

Quyền lợi

• Thưởng: Attractive fixed salary + monthly performance bonuses
  13th-month salary + 100% salary during probation
• Chăm sóc sức khoẻ: Health Insurance, Social Insurance + Aon Health Care
• Nghỉ phép có lương: 14 days of annual leave
• Hoạt động nhóm: Participation in engagement and well-being activities: Company events, Happy Day
• Khác: Career development opportunities in a professional and dynamic environment
  Opportunity to work with top industry experts and talented colleagues
  Transparent, trustworthy, and inspiring workplace culture