Training Specialist - Mandarin Speaking

Responsibilities:

• Provide training for new hires to help them to be well-equipped with program knowledge & Soft skills, preparing them for real-life situations.

• Support in doing Quality Tasks during off-peak season, including auditing, joining weekly & monthly calibrations, conducting coaching sessions to maintain agents' quality.

• Identifying and resolving quality issues, addressing root causes to build an appropriate action plan to maintain SOPs.

• Prepared new hires for obtaining and maintaining employment by training coping strategies, goal setting, communication skills, time management and problem-solving skills to utilize in a professional setting.

• Trained and validated of trainees with respect to their performance against established training objectives and recommendation of additional skill requirements as needed.

Yêu cầu công việc

• >1 year experience in Training/Teaching/Education background

• Mandarin fluently + English communication

• Experience in offline training newbie is a plus.

• Ability to mentor, coach and provide direction to a team of employees

• Willingness to work a flexible schedule

Quyền lợi

• Thưởng: Performance
• Nghỉ phép có lương: 14 AL days
• Máy tính xách tay: Laptop provided