Senior Associate, Business Product Management (AI Solution Design), SPX Express

1. Process Discovery & Optimization (BPM Core)

Analyze end-to-end business processes (As-is vs To-be) across Workforce, Finance, Risk & Back Office.

Identify bottlenecks, inefficiencies, and automation opportunities.

Break down complex business problems into structured, solvable components.

Redesign workflows with a product mindset, focusing on user experience (Ops, staff, stakeholders).

2. . AI-Driven Solution Design

Design AI-powered solutions to enhance workflows

• Generative AI for content automation (reporting, communication, documentation)
• Predictive analytics for risk detection, forecasting, anomaly detection
• Define AI workflows (input → decision → output → fallback → feedback loop).
• Build and orchestrate AI agents / bots for automation across processes.
• 3. Data-Driven Problem Solving
• Analyze operational data to identify root causes and improvement opportunities.
• Translate data insights into actionable AI use cases.
• Define success metrics: automation rate, time saved, accuracy improvement, cost reduction.
• 4. AI Workflow & Tool Integration
• Leverage AI tools and platforms to build scalable solutions: AI APIs, LLMs, automation tools, workflow engines
• Integrate AI into existing systems (Ops tools, Finance systems, Risk platforms).
• Design reusable AI components for cross-domain scalability.
• 5. Change Management & Adoption
• Drive adoption of AI-powered workflows across teams.
• Train and enable stakeholders (Ops, Finance, Risk teams).
• Communicate clearly the value and impact of AI transformation.
• Manage resistance and ensure smooth transition from manual to automated processes.
• 6. Risk, Compliance & AI Governance

Ensure AI solutions comply with

• Data privacy (PII protection)
• Internal compliance frameworks
• Ethical AI standards
• Design guardrails: thresholds, fallback logic, audit logs, human-in-the-loop.
• Work closely with Risk & Security teams to ensure safe deployment.

Yêu cầu công việc

Must have

Product Mindset: Apply user-centric principles to transform complex back-office workflows into functional products -

Preferable at least 3 years of experience in Product Development, Product management, Business Analyst, etc.

Data-Driven Analysis: Utilize advanced analytical tools to identify operational bottlenecks and enhance system efficiency.

AI Solution Design: Design innovative AI frameworks to automate manual finance and risk management processes

(have experience in design AI-powered solutions/project/workflow)

Quick Learning: Adapt rapidly to evolving technologies and specialized domain knowledge within the industry.

Nice to have

Experience in Logistics / Workforce / Finance Ops

Exposure to AI platform or internal tool building

Familiarity with data tools (SQL, dashboards, analytics)

Experience with automation platforms