Tuyển dụng [Hải Phòng] Trưởng quầy Thu ngân (Cashier Division Leader)

1. Customer Services

• Always train and remind subordinates on enhancing customer service at Cashier counters.
• Receive customers and staffs complaints, conflicts or concerns relating to cashiering procedures, activities; raise to Cashier Manager and work towards solving these issues together with Cashier Manager.
• Follow Company’s Rules on Customer Service (greeting, smiling, bowing and attitude towards customers)

2. Cashier activities

• Be aware of current sales promotions and make sure the information is briefed to Cashier staff in daily briefing session by Cashier Group Leaders.
• Frequently check, identify issues and coordinate with Merchandising Dept. and other Store Operation Depts to ensure that merchandise is correctly priced and displayed in adequate quantity and good quality.
• Maintain all Point of Sale (POS) machines, tools and equipment in good working condition.
• Responsible for collecting contents of cash registers at the end of each day and delivering funds to Store Accounting Dept. if working at night shift.
• Investigate and correct errors made at the cash registers in a timely manner; report errors to Cashier Manager.
• Assist subordinates in difficult/complicated cases at Cashier counters.

3. Manpower management

• Plan Monthly Division’s duty roster and manpower schedule.
• Ensure sufficient manpower during business in ad-hoc situations.
• Monitor Group Leader(s), General Staff’s attendance and attire.
• Approve duty roster, shift plan raised by Group Leader(s).
• Be responsible for Group Leader(s) and General Staff’s performance.
• Take part in recruitment & selection activities for Division’s staffing.
• Motivate, training and develop staff in order to encourage their professional development.
• Identify potential staff for succession planning purposes.
• Build and promote team work spirit.

4. Rules and Regulations & Other tasks

• Follow all working procedures, the company’s policies, rules and regulations.
• Check, monitor, remind and guide Group Leader(s), General Staff to follow the rules and regulations.
• Opening & closing Store.
• Be on duty and act as Line Manager’s roles when Line Manager’s not present at work (i.e. is on leave or on business trip).
• Other tasks or responsibilities as assigned by direct Line Manager and Store Manager.

JOB REQUIREMENTS

• University/ College degree
• At least 3 years of experience, including 1 year of experience as Chief Cashier or 2 years of experience as Group Leader - Cashier in Supermarket/Shopping center
• Good communication skills
• Have a polite, tactful and friendly attitude
• Have good understanding of the needs of customers
• Teamwork skill: Actively promote team work
• Service orientation: customer service minded
• Leadership: Acting leadership by example
• Persuasion: Ability to persuade others in specific situations
• Computer literate: Word, Excel, Powerpoint
• Reasoning ability: Ability to definite problems. Ability to solve practical problems and deal with difficult situations
• BENEFIT
• Salary negotiation
• 13th salary bonus
• MBO bonus
• Monthly sales incentive
• Allowance: Gasoline/Attendance/Meal at Canteen
• Training programs
• Health care 24/7 (After probation)
• Staff party/Team Building/Trade Union
• Others
• University/ College degree
• At least 3 years of experience, including 1 year of experience as Chief Cashier or 2 years of experience as Group Leader - Cashier in Supermarket/Shopping center
• Good communication skills
• Have a polite, tactful and friendly attitude
• Have good understanding of the needs of customers
• Teamwork skill: Actively promote team work
• Service orientation: customer service minded
• Leadership: Acting leadership by example
• Persuasion: Ability to persuade others in specific situations
• Computer literate: Word, Excel, Powerpoint
• Reasoning ability: Ability to definite problems. Ability to solve practical problems and deal with difficult situations