Tuyển dụng General Manager tại Hồ Chí Minh

• Oversee daily operations and performance across D1, D2, D7 and Hanoi.
• Ensure consistent service, hygiene, sterilization, customer-care and brand standards across all branches.
• Set and monitor weekly and monthly revenue, productivity, customer-retention and service-quality targets.
• Review branch performance, identify the cause of underperformance and implement corrective action.
• Lead branch managers, reception, customer service, technicians and support teams with clear responsibilities and reporting lines.
• Conduct structured management meetings with agendas, owners, deadlines and documented follow-up.
• Work with HR on manpower planning, recruitment, interviews, onboarding, probation, performance management and retention.
• Identify recurring reasons for staff turnover and implement practical preventive actions.
• Ensure technical, operational and customer-service training produces measurable improvements.
• Manage serious customer complaints and improve the complete customer journey from booking through aftercare.
• Control operating expenses, staff allocation, stock, supplies and company assets without lowering service quality.
• Submit accurate and punctual reports covering results, problems, analysis, actions, responsible persons and deadlines.
• Anticipate operational risks and present solutions before problems become urgent.
• Support pricing, promotions, partnerships, new services and future expansion when required.

Yêu cầu công việc

• Minimum five years of management experience in luxury spa, beauty, wellness, hospitality, hotel, premium retail or a related service industry.
• Multi-branch, senior operations or management-of-managers experience is strongly preferred.
• Native or fluent Vietnamese and strong professional English are mandatory.
• Able to conduct meetings, interviews, training and management communication in English and write clear English reports and emails.
• Additional languages such as Chinese, Cantonese, Korean, Japanese or French are an advantage.
• Strong ownership, execution, organization, commercial awareness and deadline management.
• Able to make decisions, solve problems under pressure and address difficult performance matters professionally.
• Comfortable working directly with the Founder in a fast-moving, owner-led business.
• Able to travel between Ho Chi Minh City branches and to Hanoi or future locations when required.
• Available to support weekends, public holidays or urgent operational situations when necessary, with the schedule adjusted appropriately.

Quyền lợi được hưởng

Compensation Package

• Competitive monthly basic salary based on experience and capability
• Additional commission linked to business performance
• Monthly or quarterly KPI performance bonus
• Annual performance and salary review
• Additional incentives may be offered for exceptional results, new branch development or major business achievements
• Full compensation structure will be discussed with shortlisted candidates

Working Schedule and Flexibility

• Full-time senior management position
• Flexible working schedule based on operational requirements
• Four days off per month, arranged according to the branch and management schedule
• The General Manager may adjust working hours according to meetings, branch inspections, business requirements and urgent operational situations
• The role is evaluated mainly according to responsibility, execution and results—not only fixed office hours
• Weekend or public-holiday support may occasionally be required, with the working schedule adjusted appropriately

Leave and Employment Benefits

• Annual leave according to company policy and applicable Vietnamese labour regulations
• Vietnamese public holidays according to the operational schedule
• Social insurance and other statutory benefits according to the employment arrangement and applicable regulations
• Employee benefits and preferential rates for selected Privé Spa services
• Additional leave or benefits may be considered according to seniority and performance

Career and Professional Development

• Direct working relationship with the Founder
• Senior authority across four existing branches: D1, D2, D7 and Hanoi
• Opportunity to participate in new branch openings and future business expansion
• Exposure to international customers, luxury hospitality partners and premium beauty brands
• Opportunity to develop multi-branch leadership and international luxury-service experience
• Access to professional training in management, customer experience, operations and service standards
• Clear opportunity for long-term career growth as the company expands
• High-performing candidates may progress into a wider Operations Director or Group General Manager position

Working Environment

• International, professional and customer-focused working environment
• Established spa brand operating since 2016
• Diverse team and international customer base
• Premium services covering nails, lashes, brows, facial care, head spa, hair care and massage
• Opportunity to introduce new systems, improve existing operations and create measurable business impact
• Management support for practical ideas that improve performance, customer experience or team stability