Tuyển dụng Thực Tập Sinh Chăm Sóc Khách Hàng - Customer Service Intern

1. Customer Support

• Respond to customer inquiries via email, chat and social media (and hotline after training), following team guidelines and under supervision.
• Escalate complex cases and complaints to the CS Executives or Team Leader.

2. Product & Policy Learning

• Learn product information and company policies (ordering, delivery, return/exchange, warranty) to give customers accurate information.
• Join training sessions and shadow team members to build CS skills.

3. Admin & Documentation

• Log customer interactions and keep case status updated in the system.
• Support order tracking and follow-ups with related teams (warehouse, stores, delivery partners).

4. Team Support

• Help collect customer feedback and prepare simple reports.
• Support other ad-hoc tasks, especially during campaigns and peak seasons.

Relevant Experience

• Final-year student or fresh graduate in any major (Hospitality, Ecommerce, Business, Marketing, Communications or Languages is a plus).
• No experience required; part-time experience in retail, F&B or any customer-facing role is a plus.
• Good communication in Vietnamese; basic English.

Working Schedule: 05 days/week - rotating shift

• Morning shift: 08:30 – 17:30 (lunch break 12:30 – 13:30).
• Afternoon shift: 12:30 – 22:00 (flexible 1.5-hour break; partly remote).
• Morning shift only during the training period.

Yêu cầu công việc

Relevant Experience

• Final-year student or fresh graduate in any major (Hospitality, Ecommerce, Business, Marketing, Communications or Languages is a plus).
• No experience required; part-time experience in retail, F&B or any customer-facing role is a plus.
• Good communication in Vietnamese; basic English.

Working Schedule: 05 days/week - rotating shift

• Morning shift: 08:30 – 17:30 (lunch break 12:30 – 13:30).
• Afternoon shift: 12:30 – 22:00 (flexible 1.5-hour break; partly remote).
• Morning shift only during the training period.