Tuyển dụng HCM - L&OD Team Leader

I. Main Responsibilities

A. Training Strategy

Develop and maintain a Competency Framework for different roles.

Prepare annual / quarterly / monthly training plans.

Conduct Training Needs Analysis (TNA).

Own and manage the training budget, ensuring cost optimization and measurable ROI

B. Training Design & Delivery

Design and develop training programs such as

• Onboarding / Orientation
• Sales & Customer Service Skills
• Leadership & Management Skills
• Company Culture & Values
• Organize classroom, virtual, and e-learning sessions.
• Manage LMS (Learning Management System) if applicable.
• Evaluate training effectiveness (e.g., Kirkpatrick Model).
• C. Organizational Development (OD)
• Standardize workflows and internal processes.

Contribute to

• Career Path frameworks
• Succession Planning
• Talent Pool development
• Support restructuring or expansion projects.

Define and track L&D KPIs and dashboards, such as

• Training effectiveness & ROI
• Capability improvement
• Training completion & engagement rates

Integrate L&D with key HR processes

• Performance Review
• KPI tracking
• Engagement Survey
• Lead data analysis and reporting, providing actionable insights and recommendations to leadership
• Leverage tools (e.g., Excel, Power BI, LMS analytics) to automate reporting and improve decision-making
• D. Team Management
• Lead, coach, and develop L&D team members (Executives, Trainers)

Build internal training capability

• Develop internal trainers / facilitators
• Promote a learning culture across the organization
• Ensure high standards of execution, timelines, and learning outcome
• E. Cross-Functional Collaboration

Work closely with

• Retail / Operations
• Marketing
• HR Business Partners
• Collect feedback from Store
• F. Employer Branding, Internal Branding & Social Media

Build and drive internal learning culture & branding, including

• Promote learning initiatives and success stories internally
• Develop campaigns to increase training engagement and participation
• Partner with HR and Marketing to strengthen employer branding through learning
• Develop and manage external content related to people development.
• Employee growth journeys
• Leverage social media platforms to attract talent and enhance company imageManagers and Line Managers.
• G. Reporting & Measurement

Track and report training KPIs such as

• Training hours per employee per year
• Course completion rates
• Impact on sales or performance
• Analyze employee capability and development data.
• II. Requirements for the Role
• Education & Experience
• Bachelor’s degree in Human Resources, Education, Business Administration, Psychology, or related fields.
• 4–6 years of experience in Learning & Development / Training.
• Strong experience in L&D strategy, Organizational Development, and Talent Management
• Proven capability in data analysis, reporting, and dashboard development
• Experience in LMS management and learning digitalization

Strong understanding of

• Performance Management
• Employee Engagement
• KPI frameworks
• Experience in retail / fast-paced environment is a strong advantage
• Leadership and stakeholder management skills
• Experience in Retail, FMCG, or multi-branch organizations is highly preferred.
• Professional Knowledge
• Instructional Design methodologies.
• Competency Framework development.
• Performance Management systems.
• Change Management (a plus).
• Skills
• Training material design (PowerPoint, Canva, Articulate, etc.).
• Presentation and facilitation skills.
• Project management.
• Basic data analysis (Excel / BI tools).
• Strong communication and influencing skills.
• Personal Attributes
• Energetic and creative.
• Systematic and strategic thinking.
• Leadership and stakeholder management capability.
• Adaptable in fast-changing environments.