Tuyển dụng Operations Supervisor - Urgent tại Hồ Chí Minh

Job Description:

Everok Group is looking for an experienced and proactive Operations Supervisor to join our team in Vietnam. The successful candidate will oversee daily freight forwarding operations, ensure smooth end-to-end shipment handling, maintain operational standards and coordinate effectively with internal teams, customers and overseas partners.

Key Responsibilities:

• End-to-End Shipment Management

• Oversee air freight, sea freight, neutral freight, cross-trade and project cargo operations from booking through to final delivery.
• Ensure smooth daily operations and timely shipment execution.

• Compliance & Documentation

• Ensure accuracy and completeness of shipping documents, including Bills of Lading (B/L), Air Waybills (AWB), customs declarations and permits.
• Ensure compliance with applicable trade regulations and operational requirements.

• Carrier & Vendor Coordination

• Work closely with the Pricing team to identify suitable operational solutions.
• Coordinate with carriers and vendors to support efficient operations and implement operational best practices.

• Customer & Stakeholder Management

• Act as the primary escalation point for major operational issues, service delays and claims.
• Coordinate closely with the Customer Service Supervisor and HQ trade lane teams to resolve operational matters.

• Management & Reporting

• Execute directives from Management and the Regional Manager.
• Maintain effective working relationships with customers and overseas partners.
• Provide regular operational updates to Management.
• Perform other duties and responsibilities as assigned by the immediate supervisor.

Yêu cầu công việc

Job Requirements:

• Diploma or higher qualification in Logistics, Supply Chain Management or a related field.
• Minimum 5–7 years of experience in logistics, transportation or freight forwarding.
• At least 3–5 years of experience in a supervisory or leadership position.
• Familiarity with key international trade lanes and overseas agent networks, particularly within Asia, Africa and Australia.
• Strong problem-solving skills and the ability to work effectively under pressure.
• Excellent coordination, leadership and communication skills, with a strong sense of accountability.
• Good command of spoken and written English.
• Mandarin-speaking ability will be an added advantage.

Quyền lợi

• Thưởng: International business travel allowance and support
• Giải thưởng: Promotion opportunities