Tuyển dụng Customer Service & Logistics Data Specialist tại Hồ Chí Minh

We are looking for a Customer Service & Data Specialist to support our clients using our Shipcheck system. In this role, you will guide clients, answer their inquiries, and ensure accurate freight rate and logistics data in the system. The position requires logistics experience, strong English communication, analytical thinking, and attention to detail to deliver excellent service and reliable data quality.

The employee will receive training from their start date to become familiar with the systems and tasks.

After training, you will work Monday to Friday on a weekly rotating shift schedule, so you always know your hours a full week ahead and weekends stay free:

• Day shift week: 07:50 – 17:20
• Night shift week: 17:00 – 01:00, with an extra bonus for every night hour from 22:00 to 01:00

KEY RESPONSIBILITIES

1. Customer Support

• Act as the first point of contact for our clients using the Shipcheck system, providing professional and timely responses by Chat or Email.
• Guide to clients in creating, managing, and uploading their own freight forwarding data (rates, documents, data) within the system.
• Provide step-by-step assistance, explain system features clearly, and resolve inquiries with patience and accuracy.
• Document recurring questions, contribute to FAQs, and collaborate on help resources to continuously improve the client’s experience.

2. Tariff & Data Management

• Upload, review, and update freight forwarding data (sea, air, road, parcel) in the Shipcheck system with a high degree of accuracy.
• Ensure completeness, consistency, and reliability of all clients and tariff data.
• Perform data uploads, checks, and validations to maintain the quality of information available to clients.

3. Collaboration & Continuous Improvement

• Work closely with other internal departments to ensure smooth system functioning and client satisfaction.
• Provide feedback to internal teams on recurring client needs or system improvements.
• Contribute ideas to enhance the usability and effectiveness of the Shipcheck platform.

Yêu cầu công việc

• Bachelor’s degree in business administration, Logistics, International Trade, or related field.
• 01 year of experience in logistics.
• Excellent English communication skills (written and spoken).
• Strong customer service mindset with problem-solving ability.
• Strong analytical and numeracy skills with high attention to details.
• Confident using digital systems and quick to learn new software.
• Reliable, adaptable, and able to work both independently and in a team.
• Proficient in Microsoft Excel.

WHAT WE OFFER

1. 100% salary during probation; social insurance contributions based on full salary from day one
2. Comprehensive health insurance package provided upon completion of probation
3. 14 days of annual leave, applicable from the probation period
4. Annual performance bonus ranging from 5% to 15% of total annual gross salary
5. Night shift bonus for every hour worked from 22:00 to 01:00
6. Holiday and Tet bonus of up to 300% of regular pay for work on public holidays
7. Annual salary review
8. Birthday gifts
9. Fully stocked pantry with tea, coffee, milk, soft drinks, ice machine, etc.

Quyền lợi

• Thưởng: Annual performance bonus ranging from 5% to 15% of total annual gross salary. Night shift bonus for every hour worked from 22:00 to 01:00. Holiday and Tet bonus of up to 300% of regular pay for work on public holidays.
• Chăm sóc sức khoẻ: Comprehensive health insurance package provided upon completion of probation.
• Nghỉ phép có lương: 14 days of annual leave, applicable from the probation period.
• Đào tạo: Training from the start date to become familiar with the systems and tasks.
• Căn-tin: Fully stocked pantry with tea, coffee, milk, soft drinks, an ice machine, etc.
• Khác: 100% salary during probation; social insurance contributions are based on full salary from day one. Annual salary review. Birthday gifts. Modern offices equipped with Face ID access and height-adjustable desks.