Customer Service Executive (Nhân Viên Dịch Vụ Khách Hàng Xuất Nhập Khẩu)

• Manage daily booking from shippers and communicate with agents to get the approval for cargo shipping.
• Propose options (rate, schedule) to agents.
• Co-operate daily with Shipping Line to reserve space with correct routing, service, contract as per SOP.
• Release booking to vendors timely and follow up vessel change/cut off time and support when vendors ask.
• Booking creation in specified system, update report for daily monitoring and Team Leader for specific accounts (if required).
• Customer relationship (external & internal), work with customers and vendors to provide the best service and handle shipments smoothly.
• Follow SOP and requirements from agents and keep contact with overseas agents until the shipment is delivered at destination.
• Co-operate well with Documentation and proactively communicate with customers and agents regarding rate, space, equipment, vessel changes, etc.
• Ensure excellent daily service and reduce risks, potential claims, or unexpected issues.
• Other tasks assigned by the Team Leader.

Yêu cầu công việc

• Graduated from College/University of Economics, Import-Export, Logistics or relevant field.
• At least 1 year working experience in Logistics/Freight Forwarder.
• English: Good communication skills in English.
• Good computer skills & Microsoft Office.
• Ability to work independently as well as in a team.
• Dynamic, meticulous, detail-oriented, and able to work under high pressure.

Quyền lợi được hưởng

• Salary: As per experience and qualification.
• Holiday and Tet bonuses, annual salary review, birthday gifts, and year-end recognition awards.
• General health check-ups, annual domestic and international trips, Year-End Party (YEP) and internal engagement activities.
• Professional, dynamic environment, opportunities to learn through internal sharing sessions and clear promotion path.