Tuyển dụng Ocean Documentation / Customer Service Staff tại Hà Nội

1. Documentation handling for US-bound shipments

• Issue and verify Bill of Lading (MBL/HBL), Sea Waybill, Telex Release, and Express Release as per customer requirements.

• Prepare and submit Booking Confirmation, Shipping Instruction (SI), and VGM to carriers/co-loaders before cut-off.

• Issue Debit Notes, Credit Notes, and Invoices to customers and overseas agents.

• Prepare full document sets: Commercial Invoice, Packing List, C/O (Form B, ICC, etc.), CSC, MSDS upon request.

• Archive and manage shipping documents in compliance with company and customs regulations.

2. AMS / ISF / AES filing – Compliance with US Customs (CBP)

• File AMS (Automated Manifest System) for US-bound shipments – ensure submission at least 48 hours before vessel departure (48-Hour Rule).

• Support/file ISF 10+2 (Importer Security Filing) – submit at least 48 hours before cargo is loaded onto the vessel at the port of origin.

• Coordinate with US agents to verify HS Code, Shipper/Consignee, FIRMS code, SCAC code, and Bond number before transmitting AMS/ISF.

• Monitor and resolve Hold cases (CBP Hold, CET Hold, FDA Hold, USDA Hold), Manifest Discrepancy, and No-Bond issues.

• Stay updated and ensure compliance with new regulations from CBP, FMC, and FDA related to US imports.

3. Coordination & Customer Service

• Liaise with carriers, co-loaders, and US destination agents to track sailing schedules, ETD/ETA, and transshipment.

• Send pre-alerts (HBL, MBL, Invoice, Packing List, AMS/ISF copy) to US agents immediately after vessel departure.

• Advise customers on procedures, documentation, and US lane surcharges (AMS, ISF, ENS, BAF, LSS, Chassis, Pier Pass, PSS, etc.).

• Handle claims and document amendments (B/L Amendment, AMS Amendment) – track penalty fees if any.

Yêu cầu công việc

• Education: College/University degree in Foreign Trade, Logistics, Transport Economics, Import-Export, or related fields.

• Experience: Minimum 2-3 years of Documentation experience at a forwarder/NVOCC; prior experience on the US Lane is preferred.

• Professional Knowledge: Solid understanding of sea/air export procedures to the US; familiar with AMS, ISF 10+2, 48-Hour Rule, CBP, FMC, Incoterms 2020, and UCP 600.

• Languages: Good English communication and email writing skills (TOEIC 600+ or equivalent) – direct working contact with US agents.

• Computer Skills: Proficient in MS Office (Excel, Outlook); experience with AMS/ISF filing software (CargoWise, Descartes, INTTRA, etc.) is an advantage.

• Soft Skills: Detail-oriented, careful, able to work under pressure and multitask; strong communication and coordination skills; willing to work in US time zone when required.

Quyền lợi

• Thưởng: Competitive salary: Negotiable; 13th month salary
• Hoạt động nhóm: Participate fully in social insurance benefits after 2 months of probation
• Khác: Professional, dynamic working environment, training program and promotion roadmap