Tuyển dụng IELTS Customer Service Officer tại Hồ Chí Minh

KEY RESPONSIBILITIES:

• Respond to customer enquiries through various channels, including walk-ins, telephone, email, and other digital platforms, in a timely, accurate, friendly, and professional manner.
• Provide guidance and support to IELTS test takers throughout the registration process and handle related requests in accordance with established procedures.
• Handle other test-related requests from test takers when needed.
• Identify opportunities to cross-sell relevant IDP products and services where appropriate.
• Process all and handle relevant first level feedback and comments in a timely and professional manner.
• Process other relevant administrative procedures (payment confirmation, test fee refund, additional results, etc.).
• Ensure IELTS information materials, brochures, and customer-facing resources are accurate, updated, and readily available.
• Ensure compliance with IELTS policies, operational procedures, data protection requirements, and IDP service standards.
• Maintain accurate customer records and documentation while ensuring confidentiality and data security.
• Support other back-office tasks when needed
• Assistance in other matters pertaining to IELTS and other examinations administration.

Yêu cầu công việc

• Minimum 2 years of experience working in a customer service/sales environment, preferably in the services industry.
• Good communication skills (in both Vietnamese and English)
• Integrity – being honest, confidential and ethical.
• Attention to detail – being careful about detail and thorough in completing tasks.
• Dependability – being reliable, responsible, multi-task, and handle tasks under high pressure.
• Cooperation – being pleasant with others on the job and displaying a good-natured, cooperative attitude.
• Concern for Others – teamwork, being sensitive to other’s feelings, understanding and helpful on the job.

Quyền lợi

• Thưởng:

  Annual Performance Bonus

• Chăm sóc sức khoẻ:

  Premium Healthcare Insurance

• Nghỉ phép có lương: 15 annual leaves, 10 sick leaves