Tuyển dụng Customer Service Supervisor (Union Square) tại Hồ Chí Minh

• Supervise the day-to-day operations of the Information Counter, VIP Lounge, and customer service facilities.
• Lead, coach, and develop the Customer Service team to ensure high service standards.
• Handle and resolve customer and tenant inquiries, complaints, and service issues in a timely and professional manner.
• Coordinate with tenants and internal departments to ensure smooth operations and effective communication.
• Monitor service quality, customer satisfaction, and compliance with mall policies and procedures.
• Conduct regular inspections of public areas, facilities, and tenant premises to ensure operational and visual standards are maintained.
• Manage customer service records, reports, lost & found items, and tenant documentation.
• Prepare staff schedules, monitor manpower allocation, and support departmental administration.
• Coordinate with Operations and Security teams on safety, emergency response, and fire prevention activities.
• Ensure customers and tenants receive accurate information regarding events, promotions, and mall services.

Yêu cầu công việc

• Diploma or Bachelor's degree in Hospitality, Tourism, Business Administration, or a related field.
• Minimum 2-3 years of experience in Customer Service, Hospitality, Retail, Shopping Mall Operations, or a supervisory role.
• Strong leadership, communication, and problem-solving skills.
• Customer-focused mindset with the ability to handle complaints and service recovery effectively.
• Good organizational and multitasking skills.
• Proficiency in Microsoft Office and report preparation.
• Professional demeanor with a positive, service-oriented attitude.
• Willingness to work on rotating shifts.

Quyền lợi được hưởng

• Competitive salary and attractive benefits package.
• Duty meal during shifts and parking space.
• Full statutory insurance coverage in accordance with labor regulations.
• 24/24 accident insurance coverage.
• Training and professional development opportunities.
• Annual health check-up.