Tuyển dụng Customer Service Agent (Union Square) tại Hồ Chí Minh

• Welcome and assist shoppers and tenants with information on mall facilities, services, promotions, and events.
• Handle customer and tenant inquiries, feedback, and complaints, ensuring timely follow-up and resolution.
• Support the administration of customer service facilities and services, including access cards, parking cards, wheelchairs, baby strollers, luggage storage, and other guest amenities.
• Coordinate with internal departments to ensure service excellence, safety, and customer satisfaction.
• Maintain accurate records, reports, and operational updates as required.
• Uphold a professional, friendly, and customer-focused image at all times.

Yêu cầu công việc

• Diploma or higher in Hospitality, Tourism, Hotel Management, or a related field.
• Previous experience in Customer Service, Retail, Hospitality, Shopping Mall, or related industries is preferred.
• Strong interpersonal and communication skills.
• Service-oriented mindset with the ability to handle challenging situations effectively.
• Professional appearance and positive attitude.
• Willingness to work on rotating shifts.

Quyền lợi được hưởng

• Competitive salary and attractive benefits package.
• Duty meal during shifts and parking space.
• Full statutory insurance coverage in accordance with labor regulations.
• 24/24 accident insurance coverage.
• Training and professional development opportunities.
• Annual health check-up.