Tuyển dụng Customer Service Supervisor tại Hồ Chí Minh

Team Management

Supervise and manage the Customer Service team to ensure smooth and effective daily operations.

Assign responsibilities, monitor workload, and support team members in handling customer requirements.

Coach and develop team members to improve service quality, efficiency, and professional skills.

Monitor team performance and ensure compliance with company procedures and KPIs.

Order Management

Monitor customer orders, backlog, demand, and delivery commitments.

Ensure customer orders are accurately entered, maintained, and updated in the system.

Review and manage order changes, including quantity, requested delivery dates, priorities, and cancellations.

Follow up on open orders and identify potential delivery risks or delays.

Customer & Cross-functional Coordination

Act as a key contact point for customer-related order management issues.

Coordinate closely with

Sales, Planning, Production, Engineering, SCM, Logistics, and other relevant departments to ensure customer requirements are fulfilled.

Escalate delivery risks, material shortages, production issues, quality concerns, and other potential impacts to customers.

Provide timely and professional communication to customers regarding order status, delivery commitments, and changes.

Problem Solving & Continuous Improvement

Identify potential risks in order fulfillment and proactively develop solutions.

Coordinate with relevant functions to resolve customer issues and minimize delivery impact.

Support continuous improvement initiatives to enhance order management processes and customer satisfaction.

Prepare and monitor Customer Service performance reports and key KPIs.

Education

Bachelor's degree in

Business Administration, Supply Chain Management, Logistics, or a related field.

Experience

Minimum

5 years of experience in Customer Service, Order Management, Sales Operations, or a related field.

Previous experience in a supervisory or team-lead role is preferred.

Experience in a manufacturing or multinational company is an advantage.

Technical Skills

Strong knowledge of order management, backlog management, delivery planning, and customer service processes.

Good working knowledge of

ERP systems and Microsoft Office, especially

Excel.

Ability to analyze data, monitor KPIs, and prepare management reports.

Soft Skills

Strong leadership and team management skills.

Excellent communication, coordination, and problem-solving skills.

Strong customer-service mindset and ability to manage customer expectations.

Ability to work under pressure, prioritize multiple tasks, and meet deadlines.

Proactive, responsible, detail-oriented, and able to work effectively with cross-functional teams.

Good command of English, both written and verbal.