Customer Service Officer

1. Follow Lighting/Henimex/Decor
- Receive RH mail
- Based on RH requirement, send mail to relate department (CP, Purchasing) check SW & Respond mail to RH
- RH agree with RS's SW & issue the PO - Export data from GTN (RH system) - Check the ship date, the cost, VSN, qty…. in RH PO
- If all information are correct → Accepted PO in GTN & send mail to RH
- Release internal SO & send to mail to relate Departments ( CP, Purchasing)
- Update tracking file
- Send mail follow up shipment weekly
- Henimex send the invoice and packing list (once all items was shipped)
- Send the invoice and packing list to Import-Export Department to create ship code in RSC-RFF system
- Confirm ship code for Henmex - Import-Export Department send RFF-invoice and packing list
- Send RFF-invoice and packing list to Henimex
- Save all invoice & packing list in CS folder to record
2. PPCC/Off orders request/AI request/Re-route
- Any PPCC request from the customer should audit- check carefully before public information to internal teams
- Follow with related internal teams to have final feedback
- Working with customers & inform the result
- Update all changed information in MRP/RSC/
- Solving all off requests from customers as dimension requests, AI request
- Support collect SPO from RH-CW and Pull new SPO
- Working with ME/technical teams to collect information & feedback customers on time
3. Other
- Check label, deduct ship code, any discrepancy on shipping documents, etc…
- Any task indicated from RH CS Manager
1. Education
Bachelor's degree in a related field.
2. Language & Computer Skills
English: Fair communication and reading/writing skills.
Computer Skills: Proficient in Microsoft Office (Excel, Word, Outlook); able to learn and use ERP systems.
3. Professional Knowledge
University graduate with the ability to work independently under general supervision.
Basic knowledge of customer service, order management, or supply chain processes is preferred.
4. Experience
2–4 years of relevant working experience in Customer Service, Supply Chain, Logistics, Purchasing, or related fields.
5. Competencies
Positive attitude and strong teamwork spirit.
Good communication and coordination skills.
Careful, detail-oriented, and responsible.
Good problem-solving and time management skills.
6. Personal Attributes
Willing to take on greater responsibilities.
Proactive and able to take initiative when required.
Able to work under pressure and manage multiple tasks effectively.
Ngành nghề: Đồ gỗ, Nội ngoại thất
Kinh nghiệm: 2 Năm
Cấp bậc: Nhân viên
Hình thức: Nhân viên chính thức
Địa điểm: Bình Dương