Customer Service (Night Shift) - English Required - Salary Up To $2000

• Follow-Up with Borrowers for Documents: This involves regularly communicating with borrowers to obtain necessary documentation required for the mortgage process. It's crucial to ensure that all documents are collected in a timely manner to avoid delays in loan processing.
• Assist Loan Officers in Calculating Income: This task requires a good understanding of finance and accounting. The role includes helping loan officers in determining the income of borrowers, which is a critical factor in the mortgage approval process.
• Assist Loan Officers on Their Tasks: General assistance to loan officers may include a range of tasks such as scheduling appointments, answering client queries, preparing paperwork, and ensuring that all loan officers’ tasks are carried out efficiently.
• Follow-Up with Borrowers on Home Searching Process: In this role, you might also be involved in the home search process, keeping in touch with borrowers about their home search, and providing assistance or advice as needed.
• Document Processing (e.g., Converting Image to PDF): This involves handling and processing various documents related to mortgage applications. Tasks may include converting images to PDFs, organizing documents for easy access, and ensuring all paperwork is completed correctly.
• Overall, the position requires strong communication skills, attention to detail, and a good understanding of the mortgage process. Proficiency in document management and basic financial calculations is also important.

Yêu cầu công việc

• Must be able to work nightshift.
• Fluent in spoken and written English is a MUST. Pre-employment English test for candidates at the time of the interview.
• University/College graduated.
• At least 1 year of experience working in customer service.
• Basic Microsoft Word and Excel skills.
• Able to work under a challenging and high-pressure environment.
• Submit thorough work that you have double-checked for quality and consistency.
• Honest, polite, and fair to others.

Quyền lợi được hưởng

• Competitive Salary and Monthly Bonus based on performance (base salary $600-800/month with a monthly bonus based on your performance). Potential $1000 – 2000/ month with bonus.
• Enroll in Health and Social insurance.
• Year-end bonus based on performance.
• Annual company trips.
• 12 days paid leave per year.