Tuyển dụng Customer Service (Freight Forwarding/Hanoi) - 29025 tại Hà Nội

1. Overseas Inquiries

• a. Handle daily communications with overseas agents and partners regarding rates, bookings, and shipment updates.
• b. Provide accurate and timely feedback to internal teams and customers.

2. Maintaining Current Business

• a. Maintain strong relationships with existing customers to support customer satisfaction and service quality.
• b. Consult with customers about their issues and requirements, and provide appropriate guidance and solutions.
• c. Address customer inquiries, quotations, service proposals, complaints, and service recovery professionally.
• d. Monitor shipment status and proactively inform customers of any issues or delays.

3. Sales Support & Business Development

• a. Assist the sales team with preparing quotations, proposals, and presentations for new business with existing and prospective clients.
• b. Follow up on leads and coordinate with operations to support the smooth onboarding of new accounts.
• c. Gather customer feedback to identify potential cross-selling and upselling opportunities.

4. Documentation & Coordination

• a. Coordinate with operations and other departments to ensure the smooth handling of shipments.
• b. Prepare and maintain customer records, reports, and service-related documentation.
• c. Ensure compliance with company policies and relevant regulations, including those related to credit approval, service contracts, and payment follow-up.

5. Other Duties

• a. Stay updated on relevant laws, regulations, and industry practices.
• b. Prepare weekly and monthly reports as required.
• c. Perform other duties as required by the BOD.
• Yêu cầu công việc
• Hold a bachelor’s degree in Business, Logistics, Supply Chain, or a related field.
• Have 2–3 years of customer service experience in logistics or freight forwarding, including areas such as air, sea, cross-border shipments, customs clearance, or import/export licensing.
• Have upper-intermediate English proficiency, with written and verbal communication skills.
• Have advanced Microsoft Office skills, especially in Excel.
• Have problem-solving, organizational, and communication skills, and be able to work independently and as part of a team under pressure.
• Have a customer-oriented and professional approach.
• Quyền lợi được hưởng
• Social insurance paid in full salary, health insurance
• 13th month salary + Bonus according to year-end KPI evaluation
• Salary review: Once per year
• Annual Leaves: 12 days
• Allowance: Attendance, lunch, transportation, foreign language (TOEIC 850 OR IELTS 6.5, N1, N2) and etc.
• Holiday allowance: 500,000 VND 3 time/year
• Working in a supportive working environment
• Training and career development opportunities.