Tuyển dụng Customer Service - Ưu tiên Nữ tại Hà Nội

Job Description

Responsible for managing and directing all activities of the Customer Service department, ensuring smooth order processing, import-export, and delivery operations. Collaborating closely with teamate and other departments to optimize operational processes and financial/revenue reporting.

Responsibilities:

Order & Delivery Management

• Receive purchase orders, closely monitor inbound shipment schedules, and proactively plan warehouse arrangements.

• Plan, organize, and coordinate delivery schedules for customers, ensuring compliance with committed timelines.

• Verify information and issue invoices to customers.

• Directly receive and resolve customer requests, inquiries, or arising issues during the delivery process.

Team Management & Internal Operations

• Assign tasks, manage, and supervise the CS team to ensure timely completion of monthly routine operations.

• Control and take responsibility for internal tasks: reconciling accounts payable with suppliers, performing month-end closing procedures, and preparing complete and accurate bank payment documentation.

Data Management & Reporting

• Continuously monitor order statuses, update inventory levels, and generate reports tracking the flow of goods.

• Coordinate closely with the Sales and Finance departments to provide data, cross-check figures, and execute reports related to business activities and periodic revenue.

• Consolidate, analyze data, and complete regular departmental performance reports (Monthly / Quarterly / Yearly) for submission to the Board of Directors.

Vietnam

Yêu cầu công việc

Vietnamese Nationality, Female age from 25 - 35 years old

Experience & Expertise:

• Proven experience working as a Customer Service Team Leader or Manager.

• Experience working in trading, Import-Export, or logistics. High preference is given to candidates with experience handling electronics, machinery, or equipment.

• Deep understanding and solid knowledge of import-export procedures, documentation, and freight forwarding.

Language & Skills:

• English: Fluent in 4 skills (Listening, Speaking, Reading, Writing) to directly process documentation and communicate smoothly with international partners and customers. Good command of Chinese is an advantage

• Leadership skills: Ability to coordinate, motivate, and effectively supervise team performance.

• Problem-solving skills: Agile and tactful in handling customer complaints or arising logistics incidents.

• Computer skills: Proficient in MS Office (especially Excel) and order management/ERP software (if applicable).

Job Benifits:

• An international, professional working environment with regular use of English.

• Full insurance benefits (Social, Health, and Unemployment Insurance) in accordance with the Labor Law.

• Other benefits: Periodic health check-ups, annual company trips, etc.

CV Request: English or Chinese

Quyền lợi

• Thưởng: To have allowances and bonus yearly up to performance
• Chăm sóc sức khoẻ: To be joined insurances as law
• Giải thưởng: To have allowances and bonus yearly up to performance
• Cơ hội du lịch: To join.company trips domestic and oversea yearly
• Hoạt động nhóm: To join.company trips domestic and oversea yearly
• Khác: To have allowances and bonus yearly up to performance