Tuyển dụng Customer Service Executive - Projects tại Hồ Chí Minh

JOB PURPOSE

The Customer Service Executive proactively manage customer experience through monitoring and managing of the end-to-end transportation process. Ensure that execution is done in compliance with company’s standards so that cargo is delivered as promised to the customer. Customers will be kept informed throughout the process and be updated should there be any change/deviation.

Lastly, he/she will continue to develop existing relationships with the customers and further understanding their business needs for future collaboration.

CORE RESPONSIBILITIES

• Be the primary point of contact for the Customers and internal FLS offices.

• Actively build strong relationships with customers and gain knowledge of their business needs

• Ensure smooth execution of the end-to-end process, by working closely with the customer and internal stakeholders.

• Proactively track shipments and notify customers of changes/deviations from the plan, post discussion with sales owner, communicate solutions or mitigating plans for the shipment

• Own of all customer issues and engage relevant stakeholders as needed.

• Manage / improve day to day process interaction with customers by leveraging detailed customer knowledge.

• Monitor booking trends and follow up with customers to maximize volume performance and superior service delivery.

• Be fully responsible for customer satisfaction.

• Ensure timely and accurate submission of all relevant documents.

• Issue import, export documentation and payment receipt

• Ensure collection of all outstanding debts before release shipment

• Actively drive continuous improvement opportunities both in relation to customers and internal / external stakeholders

• Identify, measure, and maintain key performance indicators.

• Perform other duties as assigned by Manager.

Yêu cầu công việc

• Bachelor’s degree in business, Logistics, Business, or other related fields.

• Knowledge in international logistics and freight forwarding of Oversize Cargo (ocean/air & import/export).

• Minimum 3 years of experience in Customer Service roles in Logistics industry

• Proficiency with Microsoft Office suite (Excel, Word, Outlook, and PowerPoint)

• Service oriented, organized and able to work under pressure.

• Excellent communication and interpersonal skill.

REQUIRED SKILLS

• Communication skills

• Service orientation

• Logistics solution sales

• Operational excellence

• Analytical skills and multi-tasking

• Attentive to details

• Teamwork

Quyền lợi

• Thưởng:

  Special bonus paid in every April of the year.

• Máy tính xách tay:

  Will prepare laptop or necessary equiptment for which position that needed.

• Điện thoại:

  Will prepare laptop or necessary equiptment for which position that needed.