Tuyển dụng Customer Service Executive tại Hà Nội

- Customer Service (Hotline / Website / SNS etc): Manage customer inquiries and provide timely, accurate responses across all customer communication channels.

- Complaint Management: Handle customer complaints and coordinate with relevant departments to ensure timely resolution and case closure

- VOC & Customer Feedback: Collect and analyze customer feedback to identify key issues, trends, and actionable customer insights

- CRM & Data Management: Maintain accurate and complete customer information, interaction history, complaints, and case status in CRM

- CS Process & Cross-functional Coordination: Coordinate with relevant departments to resolve customer issues; develop and maintain customer service processes, guidelines, Q&A/FAQ documents, and communication standards.

- Other tasks assigned by Line Managers

Yêu cầu công việc

- Bachelor's degree in Customer Service or relevant field

- At least 2 years of experience in customer service, experience in the FMCG or Food & Beverage industry is preferred.

- Experience in using/managing CRM systems

- Skills in customer service handling process & Appropriate Communication Manner

- Experience in handling media crises is preferred

- Synthesis and reporting skills

- Professional or business-level English communication skill are preferred

- Efficient with Office software

- Working time: from 8:00 am to 5:00 pm from Monday to Saturday ( off 2 Saturday per month)

- WFH as the company policy from time to time

Quyền lợi

• Thưởng: 13th month salary
  Performance Bonus: Once/year
• Phiếu giảm giá: Promotion Program for Employee
• Khác: Laptop
  Yearend Party, Outing trip