Tuyển dụng Customer Service Executive tại Hà Nội

• Efficiently receive and process customer orders through CRM.
• Carefully review incoming orders for accuracy, completeness, and feasibility.
• Provide timely and accurate order confirmations and updates to customers.
• Maintain clear communication with customers regarding order status and any potential delays.
• Effectively coordinate with the kitchen team and other relevant departments (e.g., delivery, packaging) to ensure timely order fulfillment. Communicate any special requests or instructions from customers to the appropriate teams.
• Monitor order progress and proactively address any potential bottlenecks or issues.
• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Address customer inquiries and concerns related to their orders (e.g., order tracking, delivery issues, changes).
• Proactively make outbound calls to past/inactive customers to drive re-ordering and re-engage relationships.
• Leverage deep product knowledge to upsell and cross-sell to existing customers, maximizing account value.
• Provide accurate and comprehensive information about products, services, and policies.
• Proactively identify and address customer needs and concerns.
• Maintain a positive and helpful attitude when interacting with customers regarding their orders.
• Investigate and resolve customer complaints and issues efficiently and effectively.
• Escalate complex issues to the appropriate team members.
• Follow up with customers to ensure their issues are resolved to their satisfaction.
• Document all customer interactions and resolutions in the CRM system.
• Adhere to established customer service procedures and guidelines.
• Contribute to the development and improvement of customer service processes.
• Reconcile monthly sales revenue and inventory data with consignment customers.
• Verify and reconcile monthly trucking/delivery freights and warehousing/storage fees with logistics partners.
• Prepare and submit Purchase Requests (PRs) and payment requests for transportation and warehousing expenses in a timely and accurate manner.
• Perform other duties as assigned by the supervisor.
• Make reports as required.

Yêu cầu công việc

• Bachelor's degree/Associates degree in English, Business or related field preferred
• Prior customer service experience is preferred, but not required—we are happy to train the right candidate!
• Patience to be able to stay calm in intense and stressful situations
• Ability to do multitasks to communicate with multiple customers at one time
• Strong organizational skills to serve various customer needs and conduct follow-ups in a timely manner
• Customer-centric attitude
• English communication
• Good at MS Excel, Word, and other popular office software…

Quyền lợi được hưởng

• Lương thỏa thuận theo năng lực và kinh nghiệm.
• Thưởng hiệu suất và thưởng theo kết quả kinh doanh.
• Thưởng tháng 13 và thưởng lễ, Tết.
• Xét tăng lương định kỳ.
• Được tham gia đầy đủ bảo hiểm xã hội, bảo hiểm y tế, bảo hiểm thất nghiệp theo quy định.